Southern Kia - Greenbrier - Service Center

After 40 years I have found the worst service department. They don't return calls, waste your time. Great warranty but if you can't get it repaired their the warranty is worthless They don't return calls, waste your time. Great warranty but if you can't get it repaired their the warranty is worthless More

I am going to start by reminding this establishment: People aren’t dropping off their toaster or lawn mower, something they can afford to be without for weeks. They’re dropping off their cars. How they People aren’t dropping off their toaster or lawn mower, something they can afford to be without for weeks. They’re dropping off their cars. How they get to work, to medical appointments, to get supplies. The majority of this country requires a vehicle to get around. To preface this, I originally was working through their collision department for an attempted theft that resulted in my steering column being disassembled. Gotta love theft-friendly Kias. It took 2 months for them to repair the damage, but when I got my car back the previously functional blinker was now blinking fast like if the fuse was blown or the bulb burned out. When they finally confirmed it needed to be replaced again it turns out that they needed the Kia service department to do the repair. My collision advisor contacted the service department to get things rolling. After my advisor said he called and spoke with Jessica at service about the situation I thought I’d get a call shortly after to know what I needed to do next. I expected her to make an appointment as soon as possible, as this is not the first time I experienced their practice of having customers drop off their car for an appointment only for the car to sit untouched for days. Last year I made an appointment for a false code and during that time my car had a tracker. I made an appointment thinking that appointments get seen faster than walk-ins and I’d have my car back that afternoon. I used the tracker to watch my car sit in the same spot for days while my service writer lied to me, telling me it was in the garage and the technician was still working on it. It wasn’t until I called and made a fuss, mentioning I saw on my tracker that the car never moved, that they did the short job and cleared my car for pickup. I was anticipating the same experience this time. I called the service department hours after I was told I would hear from them and it turns out immediately after speaking with my collision advisor, Jessica left the office 4/5 and wouldn’t be back until 4/10. She didn’t think to call me to let me know what to do next. I lost time getting my car fixed because the only person that could have told me what I needed to do next was on vacation. I understand that everyone needs time off, but there needs to be contingency plans to get customers what they need. Jessica finally got back to me on 4/10 and told me I could drop it off on 4/17. Something any secretary could have told me if there was communication with the service department. I dropped it off, a few days pass and I hear nothing. I called the service department 4/19 asking for an update. The technician had done the diagnostics and did, in fact, need to order a NEW new blinker control. I could come get my car and use it for the weekend until the new part showed up. Jessica told me the blinker should be delivered in a few days. It is now 4/26, I called and left Jessica a voicemail yesterday and this morning. I have still received zero callback. Next week I have a road trip and it’s unlikely I will have this issue fixed before I am in the car for 7 hours listening to my faulty blinker click wildly every time I use it. From February to May, this ordeal has been a headache. I have never had to leave my car for an unspecified amount of time or experienced such a lack of functional communication. Southern Kia service department is either wildly understaffed or has no appreciation for how much people rely on their cars. They need to invest in more service writers, mechanic technicians, and secretaries responsible for communicating if service writers are so busy they cannot touch base with customers. They need to work on their growing list of bad customer experiences and if lack of employees is the catalyst they need to invest in their employees. Either get more employees to get cars fixed sooner or give courtesy cars at no cost. More