Southern Kia - Greenbrier - Service Center

Great service Great service as always enjoyable experience fast, complete service Great service as always enjoyable experience fast, complete service, I always enjoy the treatment every time I visi experience fast, complete service Great service as always enjoyable experience fast, complete service, I always enjoy the treatment every time I visit More

I made an appointment, they took care of my problem and got me out as quickly as possible. got me out as quickly as possible. More

My car was finished before the time that was given to me. My car was finished before the expected time that was given to me on that day My car was finished before the expected time that was given to me on that day More

Have to do better with communication. No one answers the phone half the time. Just communication with customers goes a long way. No one answers the phone half the time. Just communication with customers goes a long way. More

My first appointment was made using the online scheduling system. I waited over a month for this appointment...a simple oil change. I received a call from someone at the dealership confirming my original app system. I waited over a month for this appointment...a simple oil change. I received a call from someone at the dealership confirming my original appointment. I go to said appointment and I'm told, by the lady at the computer, they don't schedule appointments at noon. She looks up my appointment and it was there, at noon. Instead of trying to work my vehicle in, because I had an appointment at 3pm, I was told there was no way that could happen and I'd have to reschedule for a different day. I live in Portsmouth, have 2 small children, and work full time. While that may not seem like a big deal to someone, carving out time to come all the way back to the dealership, drag 2 toddlers with me, and have to pay tolls again to get there IS a big deal to me. It also didn't help the staff there took no accountability, no sorry for the inconvenience, no attempt to rectify in the same day. All I got was an excuse about the on-line scheduling system being controlled by 'corporate' and told 'it lets the customers do whatever they want'. When I informed him the appointment was confirmed by someone from their department, I was told, 'she's just a receptionist. She doesn't know'. This isn't the first unpleasant experience I've had either. Last time I had my vehicle there was to have it rekeyed after a theft. The key I was given was missing the top quarter. When I asked about it, I was told 'it's in the cup holder'. It most certainly was not in the cup holder and I paid $650 for a broken key fob. This service department needs seri More

Okay ? ? They were friendly, courteous and they finished the task so quickly that I wondered if they had really even done anything to my car. Thanks so much ? They were friendly, courteous and they finished the task so quickly that I wondered if they had really even done anything to my car. Thanks so much for a job well done. More

I tried to call and find the status of my vehicle. I was told someone would call me back in half an hour. Nothing. I tried to call 16 times. Only 2 times did someone answer, and still, the service dep I was told someone would call me back in half an hour. Nothing. I tried to call 16 times. Only 2 times did someone answer, and still, the service department never called. I had to drive there 35 minutes away to the dealership to find the status. Not professional. More

I've been using you guys for close to 10 years now and I've never ever had a real complaint, great service all all the time I've never ever had a real complaint, great service all all the time More

The staff was knowledgeable, friendly and courteous. They were attentive and explained everything in detail, without hesitation or impatience. They made a stressful situation very manageable. They were attentive and explained everything in detail, without hesitation or impatience. They made a stressful situation very manageable. More

They dropped the ball worse than Earnest Byner in the AFC Championship in 1987 They dropped the ball worse than CLEVELAND browns Earnest Byner in the AFC Championship in 1987 Championship in 1987 They dropped the ball worse than CLEVELAND browns Earnest Byner in the AFC Championship in 1987 More