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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
771 Reviews

771 Reviews of Southern Hyundai Newport News - Service Center

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January 31, 2025

Chris was my service mgr, he was totally courteous and so helpful. Made sure my repair was covered by the mfgr warranty and that I understood the work that was done. More

by Michele824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Very friendly and professional staff, excellent service, and comfortable waiting area. I drive 30 miles to Southern, because my local dealer gave substandard service. More

by MELFLOYD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Unacceptable service. Multiple visits for maintenance for the same issue. Still not resolved. Never ever receive a call back when told I would when parts come in, etc. More

by Mark
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Everyone kept me informed and was able to get my car repaired in a timely manner. More

by Kagrif
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Well let me see. ..I have been doing business with this dealership since 2004. I have enjoyed all the cars I have bought. Hyundai cars are dependable and reliable. You More

by RVGRAVY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda. ???
January 26, 2025

Took 3 and 1/2 hours and charged 400 for 1 tire replacement after I came in 4 days prior to set up the appointment and this was apparently the “best day” to come in. I came in at opening (7:30) and More

by connormware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mosley Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith McCullers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Always fast professional and friendly. They take care of all my vehicles needs. Always fit me in. More

by chenoramacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Great service, great value, and my car works great after all of the staffs hard work. More

by wrightak15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

This was my first time and service and waiting room was right on point. I'm looking forward to returning and making it my permanent dealership for service. More

by salsoul7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Jeff is very professional and truly cares about his customers and the safety of their vehicles More

by TIERRA.GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Hert Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Abi-Saab
5.0
This rating includes all reviews, with more weight given to recent reviews.
K. LaMar Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Key Milburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Childers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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