Southern Hyundai Newport News - Service Center

Worst service I’ve ever experienced at a dealership, still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. More

The service Consultant was attended and nice about my visit for a oil change. The oil change was done in a timely manner. visit for a oil change. The oil change was done in a timely manner. More

I have not yet had a repair completed, however the experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warra experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warranty. Initially I was simply told it would be $200 for diagnostics, And if I had an extended warranty, as the car was not under warranty with 80K+ miles (partially) I think Initially Southern could have done a better job explaining that. Relative minor, but always communication is the breakdown. More

The staff was very helpful with figuring out the issue we were having and promptly fixed it with clear communication. were having and promptly fixed it with clear communication. More

I went in yesterday after calling for a week to speak to a Manager. My fluids were not topped off from my last appointment, the gentleman behind the counter said, that was 2 months ago. I said right. He sai a Manager. My fluids were not topped off from my last appointment, the gentleman behind the counter said, that was 2 months ago. I said right. He said what I would have done. I said stop right there, don't tell me what you would have done, cuz I'm not you. What should have been done was the fluids should have been topped off. More

Fantastic service, would go again, car is still under service warranty, so thats nice, wish they had bagels and a toaster in the lobby service warranty, so thats nice, wish they had bagels and a toaster in the lobby More

Great service, concise and great customer service. Also great facility very polite employees. Everything was great Also great facility very polite employees. Everything was great More

Excellent kind Staff, have been dealing with Chris and Brenda for many years and they're a big reason why I continue to return, although the rest of the staff are very kind and dutiful Brenda for many years and they're a big reason why I continue to return, although the rest of the staff are very kind and dutiful More

The service team at the Newport News Hyundai is the #1 reason I keep going back there for new cars. Chris House and Brenda Messer are my A-level "Go To" team for all my service needs. They are prompt, res reason I keep going back there for new cars. Chris House and Brenda Messer are my A-level "Go To" team for all my service needs. They are prompt, responsive, helpful, and *always* listen to me for any and all of my concerns. Plus their attitude and patience levels are through the roof. Huge shout out and thanks -- all the time -- to Chris and Brenda! More