Southern Hyundai Chesapeake - Service Center

Angela Christie and Travis Hill always does a phenomenal job when working with me and my vehicular needs. Making sure it’s safe for me and my daughter Daisy. ❤️❤️❤️❤️❤️ job when working with me and my vehicular needs. Making sure it’s safe for me and my daughter Daisy. ❤️❤️❤️❤️❤️ More

Angela was friendly, professional, and efficient. I’m very pleased with my experience and will be coming back for future services. I’m very pleased with my experience and will be coming back for future services. More

My car has a humming sound now when I turn on the heat. I took it in for an oil change and tire rotation. Will be contacting them tomorrow I took it in for an oil change and tire rotation. Will be contacting them tomorrow More

The service team has always been very responsive. The phone system needs some work, very hard to get a hold of anybody. The phone system needs some work, very hard to get a hold of anybody. More

Poor communication, took way longer than expected. I sent text messages to the number sent to me and never received a response. I sent text messages to the number sent to me and never received a response. More

The service was phenomenal. I was well informed on what was going on with my vehicle. I was well informed on what was going on with my vehicle. More

Always efficient and clean. They are a pleasure to work with, and easy to make appointments online. They are a pleasure to work with, and easy to make appointments online. More

The customer service is sub par. My vehicle was held for two days without any communication. My text and two calls went unanswered. Was given an estimated and when my car was picked My vehicle was held for two days without any communication. My text and two calls went unanswered. Was given an estimated and when my car was picked up it was $200 more than the estimate without and call authorizing that amount. Not pleased and probably won’t return More

Rene did a great job helping find my car’s issue and get it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status o it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status of your vehicle. More

Customer Service has dwindled severely! I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that’s included with me visiting twice just for a battery replacement! Service manager did take off diagnostics charge but that’s doesn’t account for the inconvenience this caused me and family ! Rene Polanco was very helpful and apologetic & he even walked me to my car I won’t be returning!! More