Southern Hyundai Chesapeake - Service Center

We brought our car in under warranty for a broken assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case an assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case and I explained what happened. We were driving down the road, the muffler fell. We pulled over to see what the sound was decided it was best to get off the interstate. Yes we drug the muffler and tailpipe on the road and that’s what caused further damage but it was not safe to sit and try to fix (no tools and no supplies) in place. We eventually got off the road and was able to secure the exhaust up till we could get to a dealership. Only to be quoted $1800 to fix. Additionally, the worst part was after deciding not to go with this ridiculous price……we were charged a $200 fee to “diagnose” the issue. Completely unfair and extremely poor customer service. We have no plans to ever shop your dealership again or any dealership associated with your conglomerate. Very dissatisfied with this experience. Update-Took it to a local shop this morning and they fixed for less than $50. You should be ashamed of yourself More

The service was fine but the wait time was unreasonably long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled s long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled service which I thought was covered under my service co Tracy but they charged me $61 for a cabin air filter change and did not inform me until after the service was completed. More

Service was good. He helped me a whole lot. I still need somethings done that I thought would have gotten done the first time I put it in He helped me a whole lot. I still need somethings done that I thought would have gotten done the first time I put it in More

Angela is always great and offers great customer service when I bring in both of my Konas for servicing. when I bring in both of my Konas for servicing. More

Professional and always friendly. Great work everytime, they keep my car running. Thank you guys. Great work everytime, they keep my car running. Thank you guys. More

I live in Virginia Beach but go to Southern Hyundai because of the customer service. They have been helpful, explained service being conducted, and costs. Service is expeditiously completed. because of the customer service. They have been helpful, explained service being conducted, and costs. Service is expeditiously completed. More

They never called me about the status of my car after telling me it would be done in 1 day. I called for 5 days and left messages, texted, and emailed. Never got a response. Terrible customer service. telling me it would be done in 1 day. I called for 5 days and left messages, texted, and emailed. Never got a response. Terrible customer service. More

Not happy having to pay fir my oil change . I am suppose to have lifetime oil changes. I was not aware of the company being owned by another company I am suppose to have lifetime oil changes. I was not aware of the company being owned by another company More

I live in Virginia Beach but go to Southern Hyundai due to the customer service. Service is expeditious, service and costs are explained to the customer service. Service is expeditious, service and costs are explained More

Great Service and Friendly Staff at this location. Attentive to the customers needs and straight to the point. I recommend this Service Department for all your needs. Attentive to the customers needs and straight to the point. I recommend this Service Department for all your needs. More