Southern Hyundai Chesapeake - Service Center

The quality customer service care isn’t there like it used to be before Southern took over. Angela seemed to be in a bad mood. used to be before Southern took over. Angela seemed to be in a bad mood. More

Service advisor lied about the reason for them not having the part in stock for the recall appt. Lied again about why there was no results of the mpi. Lied about calling me back the following day and ignor the part in stock for the recall appt. Lied again about why there was no results of the mpi. Lied about calling me back the following day and ignored all calls and voicemails when I tried to follow up. When I brought it back at a later time for them to actually do the mpi there was supposed to be a courtesy service performed to diagnose an oil leak. It wasn’t done. There is a visible leak and they again lied saying I don’t have one. I can see the build up from the leak on the outer part of the engine and I’m not anywhere close to a mechanic. Its oil is burning off the engine when it’s hot that produces a strong odor. I could say more but I think this should suffice. I will never take another vehicle back to this dealership again and neither should anyone reading this review. Service was Trash! More

Already replied to email about the BCW sensor light continues to come on even after they said they reset it back to factory settings so obviously it is the sensor that is bad or cameras! Just need it f continues to come on even after they said they reset it back to factory settings so obviously it is the sensor that is bad or cameras! Just need it fixed as very frustrating & scary each time it alarms!! More

My engine in the sonata had locked up randomly. Sam made sure I was able to get a replacement from Hyundai its self. I’m beyond thankful Sam made sure I was able to get a replacement from Hyundai its self. I’m beyond thankful More

Professional personal looking out for my cars best interest. Nice waiting area abd very clean interest. Nice waiting area abd very clean More

This was the worst dealership experience ever! I would never recommend anyone to take their vehicle here for service. And don’t bother complaining to Steve the parts manager, because his response I would never recommend anyone to take their vehicle here for service. And don’t bother complaining to Steve the parts manager, because his response is well you can come pick your car up if you want to and take it somewhere else! More

Exceptional service, friendly staff, and made the process of buying a car very smooth and painless. of buying a car very smooth and painless. More

If they say that an item was checked they should make sure it was done sure it was done More

I receive all my car maintenance at this dealership. I'm satisfied with the service I receive. I'm satisfied with the service I receive. More

I had set up an appointment to get the oil change but my wife she said she needed a astate inspection so I asked service department if I could change it to a state inspection, and they had no problem changi wife she said she needed a astate inspection so I asked service department if I could change it to a state inspection, and they had no problem changing it. Thats what i call looking out for the customer. Great job. More