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Southern Hyundai Chesapeake - Service Center
Chesapeake, VA
496 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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496 Reviews of Southern Hyundai Chesapeake - Service Center
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September 21, 2024
This dealership did a good job showing me about the correct tires I needed for my car. They put them on and aligned the wheels. They did this in a timely manner. I am pleased with this dealership. correct tires I needed for my car. They put them on and aligned the wheels. They did this in a timely manner. I am pleased with this dealership. More
by New tures
Verified Customer
September 20, 2024
The second worst service that I have received from them! They never respond to calls! I dropped my car on Thursday for a 730 service. Received the text that tell you this is your advisor and to text that They never respond to calls! I dropped my car on Thursday for a 730 service. Received the text that tell you this is your advisor and to text that number for updates. It’s 2 o’clock and I am getting off in an hour I texted to get an update and to determine rather to stop on the way home and get my car or go home. 2:45 no response, so I go home. 4 o’clock I call again because I know they close at six and I have been in the situation (prior worst experience) where they called at 5:50 to tell me my car is ready. I live 15 minute away and they told me they would not wait. So back, the call at 4 goes to call center and I get transferred with no answer but I leave a voicemail. This happens again at 4:30, 4:45 and 5:15. At this point I just get in my car and go to the dealership and when I am five minutes away they return my call. Next issue. I got a diagnostic done on my suspension because it was riding horribly. Came back that something was wrong but they were trying to get in touch with Hyundai to see if was covered under warranty. They could it but said they would call the next day and let me know. No call next day or the other so I call on day 3 and again had to leave a message. Also texted my advisor. Repeated on day 5 and now day 7, still no reply More
by ANTNNAN
Employees Worked With
Angela Christie
September 17, 2024
I finally found a local Hyndai service department that doesn't put those hard magnet towers on top of my brand new car. The service rep and mechanics took great care to do great work and keep me car clean doesn't put those hard magnet towers on top of my brand new car. The service rep and mechanics took great care to do great work and keep me car clean and scratch-free! More
by Billlozier1
Employees Worked With
Other Employees :
Brandon Davis, Sam Pedraza, Angela Christie, Jay Tippett, Corey Mills
September 17, 2024
Very nice dealership but seems to be short staffed, long waiting times and telephone system not to customer friendly. It took multiple times to get someone in the service department but if you select sales waiting times and telephone system not to customer friendly. It took multiple times to get someone in the service department but if you select sales they were always willing to go to service department to get a representative on the phone or to take a message. More
by CFBLESSED3
Employees Worked With
Other Employees :
Spencer Edwards, Brandon Davis, Sam Pedraza, Angela Christie, Christopher Thoman, Jay Tippett, Corey Mills
September 16, 2024
Excellent work. I do not have fifteen (15) words to put in this survey. Thanks I do not have fifteen (15) words to put in this survey. Thanks More
by pfettree
Employees Worked With
Other Employees :
I don't know all of these people. , Brandon Davis, Sam Pedraza, Angela Christie, Jay Tippett, Corey Mills
September 16, 2024
I made my appointment and still had to wait for a longtime. The reason for making my appointment was so I wouldn’t be waiting for a very long time. longtime. The reason for making my appointment was so I wouldn’t be waiting for a very long time. More
by LINDEMIEL
September 16, 2024
After service, found my trunk light was now broken and secured with tape to keep it from hanging down. No one at the service center told me about it, and after leaving a message, no one contacted me regar secured with tape to keep it from hanging down. No one at the service center told me about it, and after leaving a message, no one contacted me regarding the issue. More
by Rayearg
September 14, 2024
Fast, efficient, courteous service. Appointments are easy to make and I appreciate the reminders. I have been having my car serviced there since I bought it. Appointments are easy to make and I appreciate the reminders. I have been having my car serviced there since I bought it. More
by CARKELL17
Employees Worked With
Angela Christie
