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Southern Hyundai Chesapeake - Service Center

Chesapeake, VA

4.4
414 Reviews

414 Reviews of Southern Hyundai Chesapeake - Service Center

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July 23, 2024

Great communication love getting text messages and updates when my car is ready. Super easy drop off and pickup! More

by SAMANTHA107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Christie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Pilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cook, Brandon Davis, Sam Pedraza, Vladimir Marinov
July 20, 2024

Everything looks good. I love it. The check engine light on the dashboard is disappeared after bringing my car there. More

by Meshackbawuah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Christie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Pilley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cook, Brandon Davis, Sam Pedraza, Vladimir Marinov
July 19, 2024

The service department is top notch and service people the best! Always polite and thorough. More

by Valarie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Pedraza
July 10, 2024

Sam Pedraza is the Absolute 🌟BEST🌟For Six years we have Trusted him, never disappointed. More

by wdiamond220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Pedraza
Jul 10, 2024 -

Southern Hyundai Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 08, 2024

Horrible experience. Samuel Pedraza from the service department mishandled our car warranty. Makes us want to stay away from the Hyundai! We almost bought a new genesis f More

by Lisayonoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Christie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Pilley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cook, Brandon Davis, Sam Pedraza, Vladimir Marinov
Jul 08, 2024 -

Southern Hyundai Chesapeake responded

We value and appreciate your business, Lisa. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 05, 2024

Took 2 hours to get an oil change. I had an appointment and arrived 10 minutes before my appointment. I think that was a little to long. More

by Lucylouise701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Marinov
Jul 08, 2024 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 28, 2024

Had to return to get lugs loosen on front tires because they were installed too tight on previous service at dealership and I was charged for a tire rotation which I was unable do myself because of overtig More

by CMCQUIRE8686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Pedraza
Jul 02, 2024 -

Southern Hyundai Chesapeake responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvch@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 27, 2024

Fast service. professional service. Some kind of professional consideration for military service or law enforcement services should be taken into final payment, ju More

by stench.geeky0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Pedraza
Jun 27, 2024 -

Southern Hyundai Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 24, 2024

Sam and the service team were wonderful, they provided excellent service. The ability to text or call was invaluable More

by sabrina.strykowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Pedraza
Jun 25, 2024 -

Southern Hyundai Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 21, 2024

The staff is helpful and nice. The facility could use an upgrade, but I will continue to have my services done there. More

by Cdizon75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Pilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Edwards, Steve Cook, Brandon Davis, Sam Pedraza, Vladimir Marinov
Jun 25, 2024 -

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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