Southern Hyundai Chesapeake - Service Center

I needed an oil change for my 2023 Sante Fe and had scheduled an appointment with a the actual dealership I purchased from, but the bluelink indicated immediate service, so I call Southern and the offe scheduled an appointment with a the actual dealership I purchased from, but the bluelink indicated immediate service, so I call Southern and the offered same day service. All was done, besides the air cabin filter changed out. More

Good service well please on time explain the details. What was going on with the car and follow up what I need to do What was going on with the car and follow up what I need to do More

Southern did a good job. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well. More

Overall a 3. Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the car was EXCELLENT. Runs like new with brakes, tires and some engine work. $2,200 cost but if it keeps running like it has this week, it will be well worth it! Great job by the person who did the work on the car. Thank you. More

Checking vehicle in for service was quick. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. More

We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by mid However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could hold it overnight. Seeing as how we need that vehicle on a daily basis, we dropped what we were doing and headed straight there. Also, we had to go through all of this because our previous appointment for a recall fix was not done correctly. The whole reason we had to bring it in was to undo and then correctly fix the recall issue. It would have been much more convenient if we were offered a complimentary car for the day and definitely had better communications, even if by text. We understand staffing issues, but those should not be our issues. But like I said, overall we are happy with the service and everybody is very nice. Exception obviously is the service in which the recall was not fixed correctly. More