Southern Hyundai Chesapeake - Service Center

Over 2 hours for an oil change is ridiculous. Watch the workers via cars cam lots of standing around and not working Watch the workers via cars cam lots of standing around and not working More

When schedule an appointment at 9:30 one and get car back the next day is unacceptable especially you don't get a call they going to keep car overnight. After that won't return your call. the next day is unacceptable especially you don't get a call they going to keep car overnight. After that won't return your call. More

Enjoy this dealership but I was waiting in the waiting area from 7:30 am til 10 when I asked if car inspection completed and they thought it was a drop off so that was disappointing Everything else was area from 7:30 am til 10 when I asked if car inspection completed and they thought it was a drop off so that was disappointing Everything else was great More

Over-priced service quotes for a wiper fluid pump and replacement clips on door trim molding. Had water pump replaced elsewhere for a third of the cost. For the molding, I spent $15 on the clips and fi replacement clips on door trim molding. Had water pump replaced elsewhere for a third of the cost. For the molding, I spent $15 on the clips and fixed the molding myself. I saved $1400 total for both jobs. The service reps said that the system provides the cost of parts and labor. Well, you should try questioning the validity of those quotes. Hard to retain customers when over charging. More

I found this dealership to be very deceptive. Also, it was disorganized as far as scheduling my appointment. I scheduled my appointment well in advance on more than one occasion to confirm, and w Also, it was disorganized as far as scheduling my appointment. I scheduled my appointment well in advance on more than one occasion to confirm, and when I got it there, they still didn't service it right away. It was not aware of the why the car was there and refused to honor the campaign improvement. Highly disappointed with the service and the And the overall outcome. Angela Christie was very rude and unprofessional. Told me one thing and then switched up on me the next day. Was unable to get in touch with her when needed it. She was just unprofessional. More

I had to have 2 tires replaced due to a flat. They worked me in because of the fact that I was driving on a donut. I appreciated that, however I didn’t expect to be there almost 4 hours. I h They worked me in because of the fact that I was driving on a donut. I appreciated that, however I didn’t expect to be there almost 4 hours. I have never had an issue with your front desk service team and I realize the time frame was not in their control however if I had been told upfront about this time frame I would have either rented a car from you or took an Uber home. More

Staff was very courteous, the issue was with the maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on th maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on the following: wiper blades, brakes, battery, and tire pressure. I know for a FACT that my tire pressure wasn't inspected, because my right rear tire was just replaced and the pressure was 44 psi and the other 3 tires were at the manufacturers recommendation of 33 psi. If your technicians would lie about checking my tire pressure, how can I be confident and sure if they EVEN completed my oil change 🤔 More

The dealership is very professional very good customer service no problems everyone is very knowledgeable of your service service no problems everyone is very knowledgeable of your service More

This place is EXTREMELY hard to get in contact with and I don't think the mechanic checked everything in my car. I DID NOT get a updated service sticker in my window and he "somehow" said that everything was don't think the mechanic checked everything in my car. I DID NOT get a updated service sticker in my window and he "somehow" said that everything was OK during my oil change but my windshield wiper is broke. I knew this before my appointment but somehow "everything looks good and it passed". How?? It was getting a late and I had to call to see if my car was ready. I dropped my car off the night before my service. It scheduled to be worked on that morning. I was supposed to get my recall fixed. I was NEVER informed that they couldn't fix it and have to order a new part because it was a malfunction. I had to ask about this. I was told that they will call me once they receive the new part which will most likely be the next day. I'm still waiting and it's been a few weeks now. I would like to get an update but I NO ONE PICKS UP THE PHONE!!!! More

Floyd was courteous and professional. He took care of my schedule service inspection and oil change. He took care of my schedule service inspection and oil change. More