Southern Hyundai Chesapeake - Service Center

Poor customer service, the dealership never got down to the root cause of the problems going on with my car even after I paid for two separate diagnostics. I spent about a thousand dollars only for my car the root cause of the problems going on with my car even after I paid for two separate diagnostics. I spent about a thousand dollars only for my car to run for 2 weeks before finding out I needed a new engine. This is an issue that should’ve been found during the initial diagnostic. It’s been like pulling teeth trying to get any help from the dealership they don’t answer phone calls don’t return emails or voicemails. I’ve been very patient and cooperative in providing all requested documentation only to still be given the run around. I also have the TXXI warranty that the dealership is refusing to honor due to their “professional opinion “ of what they assume is wrong with my engine. At this point I would absolutely not recommend anyone family, friend, or stranger to purchase any type of Hyundai products! More

I Was charge $ 83 for an oil change and three months later it was $150. Didn’t understand the big difference and no one could explain. I felt like I was over charged and left very disappointed. later it was $150. Didn’t understand the big difference and no one could explain. I felt like I was over charged and left very disappointed. More

Over 2 hours for an oil change is ridiculous. Watch the workers via cars cam lots of standing around and not working Watch the workers via cars cam lots of standing around and not working More

Can’t for an inspection and tire rotation. Waited almost 2 hours for them to be completed. After I was told it would be around $60 then to find out they never rotated my tires and left with m Waited almost 2 hours for them to be completed. After I was told it would be around $60 then to find out they never rotated my tires and left with my car making weird noises that was not happening before. Extremely unhappy. More

Over-priced service quotes for a wiper fluid pump and replacement clips on door trim molding. Had water pump replaced elsewhere for a third of the cost. For the molding, I spent $15 on the clips and fi replacement clips on door trim molding. Had water pump replaced elsewhere for a third of the cost. For the molding, I spent $15 on the clips and fixed the molding myself. I saved $1400 total for both jobs. The service reps said that the system provides the cost of parts and labor. Well, you should try questioning the validity of those quotes. Hard to retain customers when over charging. More

I had to have 2 tires replaced due to a flat. They worked me in because of the fact that I was driving on a donut. I appreciated that, however I didn’t expect to be there almost 4 hours. I h They worked me in because of the fact that I was driving on a donut. I appreciated that, however I didn’t expect to be there almost 4 hours. I have never had an issue with your front desk service team and I realize the time frame was not in their control however if I had been told upfront about this time frame I would have either rented a car from you or took an Uber home. More

I found this dealership to be very deceptive. Also, it was disorganized as far as scheduling my appointment. I scheduled my appointment well in advance on more than one occasion to confirm, and w Also, it was disorganized as far as scheduling my appointment. I scheduled my appointment well in advance on more than one occasion to confirm, and when I got it there, they still didn't service it right away. It was not aware of the why the car was there and refused to honor the campaign improvement. Highly disappointed with the service and the And the overall outcome. Angela Christie was very rude and unprofessional. Told me one thing and then switched up on me the next day. Was unable to get in touch with her when needed it. She was just unprofessional. More

When schedule an appointment at 9:30 one and get car back the next day is unacceptable especially you don't get a call they going to keep car overnight. After that won't return your call. the next day is unacceptable especially you don't get a call they going to keep car overnight. After that won't return your call. More

Enjoy this dealership but I was waiting in the waiting area from 7:30 am til 10 when I asked if car inspection completed and they thought it was a drop off so that was disappointing Everything else was area from 7:30 am til 10 when I asked if car inspection completed and they thought it was a drop off so that was disappointing Everything else was great More

Staff was very courteous, the issue was with the maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on th maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on the following: wiper blades, brakes, battery, and tire pressure. I know for a FACT that my tire pressure wasn't inspected, because my right rear tire was just replaced and the pressure was 44 psi and the other 3 tires were at the manufacturers recommendation of 33 psi. If your technicians would lie about checking my tire pressure, how can I be confident and sure if they EVEN completed my oil change 🤔 More