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Southern Hyundai Chesapeake - Service Center
Chesapeake, VA
420 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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420 Reviews of Southern Hyundai Chesapeake - Service Center
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October 20, 2024
Our service advisor was excellent. He tried to figure out why our free oil change wasn’t showing up. He gave us a free service for removing a leaf in our cabin air filter housing. I He tried to figure out why our free oil change wasn’t showing up. He gave us a free service for removing a leaf in our cabin air filter housing. I called Hyundai service and the gentleman was rude and unwavering in his desire not to assist us More
by JPHDLH16
Verified Customer
October 19, 2024
Very pleasant staff. Very efficient. Check-in was quick, and though it was not a quick service, the waiting area was nice. Very efficient. Check-in was quick, and though it was not a quick service, the waiting area was nice. More
by ESQUIRE_JBS
October 19, 2024
Everyone on the staff I've encountered was very friendly, very pleasant (always). I agree with another reviewer who mentioned that the check in was quick, but the service was not. I waited 2 hours for a ti very pleasant (always). I agree with another reviewer who mentioned that the check in was quick, but the service was not. I waited 2 hours for a tire rotation. I was on the way up to the desk to get my car back when someone opened the door to tell me my car was ready. I also didn't get a car wash which I thought was part of the service. Maybe they only did that when they were under the Hall name. I'd still recommend this service center as I've been here a few times before and received excellent service. This time was just lacking a bit. More
by Sharon
October 19, 2024
I personally had a very unoragnized experience. I was told my car was ready and I had a list of things that needed to be done with my car and they were giving me estimates as oppose to an exact pri I was told my car was ready and I had a list of things that needed to be done with my car and they were giving me estimates as oppose to an exact price of what everything would be. When I was notified about my vehicle being ready, I had to wait another hour just for the paperwork with prices and descriptions of the work being done on my car. The staff was nice but unorganized which made my visit frustrating , however my car had to be left at the dealership and was given back the next day which I was okay with More
by KTALIFERRO02
October 15, 2024
Excellent repair and annual maintenance of vehicles. They can do better communicating with customers when vehicle is ready to be picked up from service department. They can do better communicating with customers when vehicle is ready to be picked up from service department. More
by SARAHKREPS
Employees Worked With
October 15, 2024
I thought the wait for service, with an appointment, was uncomfortably long with only needing a scanning of the tire pressure warning light. Further more, repairs were rescheduled due to not in stock, 1 TPM uncomfortably long with only needing a scanning of the tire pressure warning light. Further more, repairs were rescheduled due to not in stock, 1 TPMS unit on hand. I bet they had one next door at the Chevrolet service dept. More
by IRONMAN556
Employees Worked With
Other Employees :
Not sure of his name. But he found the part I requested, a long with color matching the interior. Ordered as a special order, very satisfied as a customer., Sam Pedraza, Jay Tippett
October 15, 2024
Very friendly. Took care of what they needed to! I appreciate them a lot! It was also easy to make a appointment Took care of what they needed to! I appreciate them a lot! It was also easy to make a appointment More
by shelbyhochmuth8
Employees Worked With
October 11, 2024
Angela saved me from a burning building once- this woman definitely deserves a raise!! Travis back in the shop ALSO deserves a raise (he called the first responders when I was on fire) definitely deserves a raise!! Travis back in the shop ALSO deserves a raise (he called the first responders when I was on fire) More
by Lizzyyancey
Employees Worked With
Other Employees :
Spencer Edwards, Brandon Davis, Sam Pedraza, Jay Tippett, Corey Mills
October 11, 2024
Worst dealership ever, they embellish required work to enhance their profit & don't even complete the actual work...will never use them again. enhance their profit & don't even complete the actual work...will never use them again. More
by DEEJAY12_24
