Southern Hyundai Chesapeake

Great customer service , ginuine service , take the time to explain and they work with you to explain and they work with you More

We brought our car in under warranty for a broken assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case an assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case and I explained what happened. We were driving down the road, the muffler fell. We pulled over to see what the sound was decided it was best to get off the interstate. Yes we drug the muffler and tailpipe on the road and that’s what caused further damage but it was not safe to sit and try to fix (no tools and no supplies) in place. We eventually got off the road and was able to secure the exhaust up till we could get to a dealership. Only to be quoted $1800 to fix. Additionally, the worst part was after deciding not to go with this ridiculous price……we were charged a $200 fee to “diagnose” the issue. Completely unfair and extremely poor customer service. We have no plans to ever shop your dealership again or any dealership associated with your conglomerate. Very dissatisfied with this experience. Update-Took it to a local shop this morning and they fixed for less than $50. You should be ashamed of yourself More

The service was fine but the wait time was unreasonably long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled s long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled service which I thought was covered under my service co Tracy but they charged me $61 for a cabin air filter change and did not inform me until after the service was completed. More

Service was good. He helped me a whole lot. I still need somethings done that I thought would have gotten done the first time I put it in He helped me a whole lot. I still need somethings done that I thought would have gotten done the first time I put it in More

Marcus has been so helpful and covered every base. Thank you Marcus! We appreciate you taking the time to walk us through our options, meet us where we were, and make us happy. THANK YOU. Thank you Marcus! We appreciate you taking the time to walk us through our options, meet us where we were, and make us happy. THANK YOU. More

Marcus and John, were so amazing. Made the buying experience quick and easy. I would definitely recommend them for anyone looking to buy a car!! Made the buying experience quick and easy. I would definitely recommend them for anyone looking to buy a car!! More

Marcus was professional, personable, and knowledgeable. His interpersonal skills were quite good. He was particularly insightful in anticipating my questions and needs during the negotiating and post-purch His interpersonal skills were quite good. He was particularly insightful in anticipating my questions and needs during the negotiating and post-purchase parts of the process. This vehicle is my 3rd Hyundai. Marcus, the dealership, and the new manager continued to cement my longstanding preference for Hyundai. More

Angela is always great and offers great customer service when I bring in both of my Konas for servicing. when I bring in both of my Konas for servicing. More

Professional and always friendly. Great work everytime, they keep my car running. Thank you guys. Great work everytime, they keep my car running. Thank you guys. More

Not happy having to pay fir my oil change . I am suppose to have lifetime oil changes. I was not aware of the company being owned by another company I am suppose to have lifetime oil changes. I was not aware of the company being owned by another company More