Southern Hyundai Chesapeake

I had a great experience at Hyundai Chesapeake - Western Branch with Marcus Burruss! He showed me the car I selected for a test drive and was knowledgeable on its features and workings. Negotiating after w Branch with Marcus Burruss! He showed me the car I selected for a test drive and was knowledgeable on its features and workings. Negotiating after was free of stress. I didn't feel pressured at all during the process. I recommend the dealership and its staff! More

Staff was very courteous, the issue was with the maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on th maintenance service that was performed. I was provided with a print out invoice stating that my oil change was done, and a check was performed on the following: wiper blades, brakes, battery, and tire pressure. I know for a FACT that my tire pressure wasn't inspected, because my right rear tire was just replaced and the pressure was 44 psi and the other 3 tires were at the manufacturers recommendation of 33 psi. If your technicians would lie about checking my tire pressure, how can I be confident and sure if they EVEN completed my oil change 🤔 More

The dealership is very professional very good customer service no problems everyone is very knowledgeable of your service service no problems everyone is very knowledgeable of your service More

Marcus was super helpful and personable. He was patient when having to pull up a few different car options while I was being indecisive. Overall he was great! He was patient when having to pull up a few different car options while I was being indecisive. Overall he was great! More

This place is EXTREMELY hard to get in contact with and I don't think the mechanic checked everything in my car. I DID NOT get a updated service sticker in my window and he "somehow" said that everything was don't think the mechanic checked everything in my car. I DID NOT get a updated service sticker in my window and he "somehow" said that everything was OK during my oil change but my windshield wiper is broke. I knew this before my appointment but somehow "everything looks good and it passed". How?? It was getting a late and I had to call to see if my car was ready. I dropped my car off the night before my service. It scheduled to be worked on that morning. I was supposed to get my recall fixed. I was NEVER informed that they couldn't fix it and have to order a new part because it was a malfunction. I had to ask about this. I was told that they will call me once they receive the new part which will most likely be the next day. I'm still waiting and it's been a few weeks now. I would like to get an update but I NO ONE PICKS UP THE PHONE!!!! More

Floyd was courteous and professional. He took care of my schedule service inspection and oil change. He took care of my schedule service inspection and oil change. More

This dealership did a good job showing me about the correct tires I needed for my car. They put them on and aligned the wheels. They did this in a timely manner. I am pleased with this dealership. correct tires I needed for my car. They put them on and aligned the wheels. They did this in a timely manner. I am pleased with this dealership. More

The second worst service that I have received from them! They never respond to calls! I dropped my car on Thursday for a 730 service. Received the text that tell you this is your advisor and to text that They never respond to calls! I dropped my car on Thursday for a 730 service. Received the text that tell you this is your advisor and to text that number for updates. It’s 2 o’clock and I am getting off in an hour I texted to get an update and to determine rather to stop on the way home and get my car or go home. 2:45 no response, so I go home. 4 o’clock I call again because I know they close at six and I have been in the situation (prior worst experience) where they called at 5:50 to tell me my car is ready. I live 15 minute away and they told me they would not wait. So back, the call at 4 goes to call center and I get transferred with no answer but I leave a voicemail. This happens again at 4:30, 4:45 and 5:15. At this point I just get in my car and go to the dealership and when I am five minutes away they return my call. Next issue. I got a diagnostic done on my suspension because it was riding horribly. Came back that something was wrong but they were trying to get in touch with Hyundai to see if was covered under warranty. They could it but said they would call the next day and let me know. No call next day or the other so I call on day 3 and again had to leave a message. Also texted my advisor. Repeated on day 5 and now day 7, still no reply More