Southern Hyundai Chesapeake

My experience was 110% the best. They were very efficient and detailed with the work I needed done from the time I pulled on from the guy who checked my car in, Angela my service They were very efficient and detailed with the work I needed done from the time I pulled on from the guy who checked my car in, Angela my service team, to my service technician! Thank you so much!!! More

We brought our car in under warranty for a broken assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case an assembly bracket on our exhaust system. We were told we hit something on the road and it wouldn’t be covered under warranty. This was not the case and I explained what happened. We were driving down the road, the muffler fell. We pulled over to see what the sound was decided it was best to get off the interstate. Yes we drug the muffler and tailpipe on the road and that’s what caused further damage but it was not safe to sit and try to fix (no tools and no supplies) in place. We eventually got off the road and was able to secure the exhaust up till we could get to a dealership. Only to be quoted $1800 to fix. Additionally, the worst part was after deciding not to go with this ridiculous price……we were charged a $200 fee to “diagnose” the issue. Completely unfair and extremely poor customer service. We have no plans to ever shop your dealership again or any dealership associated with your conglomerate. Very dissatisfied with this experience. Update-Took it to a local shop this morning and they fixed for less than $50. You should be ashamed of yourself More

Great customer service. I still have a problem with my car but I will check it at a different time. I still have a problem with my car but I will check it at a different time. More

Everything went well with the service check. Completion time was a little longer than normal but okay. The waiting area was good with TV and something to read. Everything went okay. Completion time was a little longer than normal but okay. The waiting area was good with TV and something to read. Everything went okay. More

I like the professionalism and care that the team has when you bring your car in for maintenance when you bring your car in for maintenance More

I was treated with courtesy and the experience was a good one! Drop off pm is the way to go! one! Drop off pm is the way to go! More

Great customer service , ginuine service , take the time to explain and they work with you to explain and they work with you More

The service was fine but the wait time was unreasonably long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled s long for an oil change and tire rotation. Appointment was at 8:30 and I didn't leave until after 10. Also, I told them I was there for my scheduled service which I thought was covered under my service co Tracy but they charged me $61 for a cabin air filter change and did not inform me until after the service was completed. More

Marcus has been so helpful and covered every base. Thank you Marcus! We appreciate you taking the time to walk us through our options, meet us where we were, and make us happy. THANK YOU. Thank you Marcus! We appreciate you taking the time to walk us through our options, meet us where we were, and make us happy. THANK YOU. More

Marcus and John, were so amazing. Made the buying experience quick and easy. I would definitely recommend them for anyone looking to buy a car!! Made the buying experience quick and easy. I would definitely recommend them for anyone looking to buy a car!! More