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Southern Ford - Service Center

Newport News, VA

4.7
1,812 Reviews

1,812 Reviews of Southern Ford - Service Center

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January 30, 2025

Alisha was a pleasure to work with , one of the best I e experienced period More

by Mattdriley23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Very friendly staff. Comfortable waiting area. Enjoyed some free hot tea while I waited for my oil change. More

by STEPHANIEDYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

I'm retired military veteran and proud to have Ford work on my vehicle and its a Chevy. Very professional and fair price. I thank you for your service. More

by RV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Prices on services have gone up with new dealership. Not competitive on tires and seems like basic service More

by Bosher.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Being a previous buyer at that dealership, it was comforting to see the customer service is still great and best of all, Not Pushy! I would recommend them to those shopping for a vehicle. More

by kjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

It took way too long for a state inspection with an appointment. I waited over 1 1/2 hours, then I was given a list of recommendation's to be added to the state inspection. I chose to have 2 filters More

by DBBSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

Ms. Stephanie Spangler is the reason that I choose this dealership to service my car. Her professionalism, courtesy and concern are exceptional and makes me feel like part of the family and not just a bank More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

They really looked out for me on my state inspection when we got the dates and time mixed up. They took care of me when I was a week early. They went beyond to help me so I wouldn’t have to take more time of More

by allan.snodgrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

The staff is great. The prices, however are a bit much. Pretty much anything you need done starts at $200 doesn’t seem reasonable at all. More

by xrossoverxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

Would like to receive more updates to the status of the work. My truck was there for extended service More

by hgreichle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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