Back

Southern Ford - Service Center

Newport News, VA

4.7
1,814 Reviews

1,812 Reviews of Southern Ford - Service Center

Sort by
February 03, 2025

Mr. Conway provided an excellent service and gave me the proper information in relation to my car, he answered all my questions with precision information. More

by Castillo2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

The work was done pretty quickly, check-in was easy and simple, and the waiting room was very nice and comfortable. More

by robclark134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

The service team is always friendly and professional. I am always greeted by name and they take great care of my vehicles and me, every time. More

by kmcguffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

Stephanie was great at my check-in. We discussed the work that I needed and arranged for a follow-up appointment for some work that will require a drop-off for my truck. Looking forwa More

by TPIPERATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

They Rotated the tires, i had to take them somewhere else to get them rebalanced. It was vibrating really bad. I thought during a multi inspection, all fluids were to be checked. I decided to check my coola More

by Dna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

My service appointment lasted about the time they said my car would be ready in an hour. More

by creationsbybev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

The service people were very friendly and knowledgeable. The servicing of my vehicle was done in a timely manner. I am very pleased More

by HARKNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHRIS VANDENHEEDE
January 30, 2025

Stephanie remains in communication to advise issues or concerns with my vehicle. Her professionalism is great. I continue to patronize the dealership due to Stephanie as my service provider More

by JAYLONDA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

They are accommodating, do good work, and are priced reasonably. I recommend them as a great dealership. More

by jrl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Took care of my needs and questions. Stephanie is an outstanding representative and takes care of people. More

by Gerald Gargulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
8
...