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Southern Ford - Service Center

Newport News, VA

4.7
1,717 Reviews

1,717 Reviews of Southern Ford - Service Center

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January 05, 2025

Very clean comfortable waiting lounge. ...getting my car fixed was fast.....service representative was very nice More

by wkaren2759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

The Service department is great, I was in and put in not time at all.! More

by realdeal812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Stephanie was awesome. Don't lose her! y y y y y y y y More

by DsRouleau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

I'm very happy with the skilled workmanship that Southern Ford shows. They have taken care of any problems that I've had with my truck. More

by earlscott13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

A mistake was made but quickly corrected by placing the oil I brought and prefer to use in my F350. More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

The dealership experience was fantastic. Friendly, accommodating, fast and efficient. The waiting area was pleasant as well. I can say however, that this survey experience is annoying. You g More

by lynn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I was very pleased with the service center. People were friendly and quick to complete an oil change. I will continue my services and being close to home and after a bad experience at Bowditch. More

by Allen.hamsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Commercial service dept.
January 03, 2025

The dealership itself is new to me however with my limited dealings my experience has been good. More

by danahink
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Great Dealership with tons of selections and great prices. Was really happy with the selection of vehicle and quality of service. More

by cbable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Stephanie was great, and oh so polite! Not that people are mean around there, but I could tell that she takes pride in her interactions with customers. More

by m.shoates4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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