Southern Ford - Service Center

I came in for an oil change but I was able to add inspection, correct failed items faster than I would have expected. Loved having Uber since I had a dental appointment in the middle of the added w inspection, correct failed items faster than I would have expected. Loved having Uber since I had a dental appointment in the middle of the added work. More

My husband and I purchased our Explorer from Southern Ford and had a great experience. This summer we experienced issues with the monitor/display screen in the vehicle. I took my vehicle in 3 times. The Ford and had a great experience. This summer we experienced issues with the monitor/display screen in the vehicle. I took my vehicle in 3 times. The first time it was identified that it was a software update issue. They updated it, but found out later that day the update didn't take and I continued to have issues. The second time, they kept the vehicle all day but discovered that a part needed to be replaced and that was preventing the system from updating. During the second visit, I asked for the center consult cup holder to be fixed when the new part comes as it had fallen through prior to the first visit. The 3 visit, the software was updated and I received the typical call that my vehicle was ready. When I arrived, I got the keys to the vehicle and noticed the center consule cup holder wasn't fixed. I returned to ask about it and was told they could fix it as there was a piece broken. No one updated me on that or asked if I wanted it fixed. I told them I wanted it fixed. At that time, I also reviewed my receipt with the technicians note on it. It stated " Looks like something was shoved into cupholder on center console front one broken and some scratches. Send Tmessage before repair". We've had this vehicle for 11 months now and only put our water bottles in the cup hold. So, instead of calling to find out what happened and if we want it repaired, the "assumed" we purposely shoved something in there to break it, because "it's made of strong material" and wouldn't just break. Well, some things can have faulty pieces that may break. My husband and I are overall very upset and disappointed. Our last service was July 26th and we have yet to heat about the center console piece that was supposed to be ordered for repair. We are due for an oil change and this repair. As of right now, I'm not recommending any services there until I see how our next service is. We are only going back at this point because we purchased a warranty and added protection on the car for a certain amount of miles. More

The staff were very professional, the service done to my vehicle was accomplished quickly, and the technician was thorough. I received a video of the multi points inspection, which I thought was very enligh vehicle was accomplished quickly, and the technician was thorough. I received a video of the multi points inspection, which I thought was very enlightening and beneficial. More

I love this dealership! Personnel are so friendly and accommodating. 5 stars all the way! Personnel are so friendly and accommodating. 5 stars all the way! More

The service is first class, with a professional staff that cares about it customer. Thank you. that cares about it customer. Thank you. More

They helped me find the truck that I’ve been looking for! They treated me with respect and I would love to work for them They treated me with respect and I would love to work for them More

Ms. Alicia Chapman was a great help and very professional in her job and container service in her job and container service More

I had a great experience at Southern Ford. The people were nice and helpful, especially Colin and Chris The people were nice and helpful, especially Colin and Chris More

She was very professional and very willing to go to the end and beyond she is very sweet end and beyond she is very sweet More

My appreciation to Souther ford gets and excellent rating for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process and Jerad Stark made the financial process easy. Thank you to Southern Ford for being an excellent Ford Dealer. More