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Southern Ford - Service Center

Newport News, VA

4.7
1,855 Reviews

1,856 Reviews of Southern Ford - Service Center

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August 16, 2024

I came in for an oil change but I was able to add inspection, correct failed items faster than I would have expected. Loved having Uber since I had a dental appointment in the middle of the added w More

by Mikeburkett63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 15, 2024

My husband and I purchased our Explorer from Southern Ford and had a great experience. This summer we experienced issues with the monitor/display screen in the vehicle. I took my vehicle in 3 times. The More

by reese4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

"Reese4" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 15, 2024

The staff were very professional, the service done to my vehicle was accomplished quickly, and the technician was thorough. I received a video of the multi points inspection, which I thought was very enligh More

by MDILLION80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, MAURICE BENSTON
Aug 21, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 15, 2024

I love this dealership! Personnel are so friendly and accommodating. 5 stars all the way! More

by Toaster03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 15, 2024

The service is first class, with a professional staff that cares about it customer. Thank you. More

by Rob Whitaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
Aug 21, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 15, 2024

They helped me find the truck that I’ve been looking for! They treated me with respect and I would love to work for them More

by justarandomcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 15, 2024

Ms. Alicia Chapman was a great help and very professional in her job and container service More

by excelomar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 15, 2024

I had a great experience at Southern Ford. The people were nice and helpful, especially Colin and Chris More

by vadriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 15, 2024

She was very professional and very willing to go to the end and beyond she is very sweet More

by charles.horsley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, MAURICE BENSTON
Aug 21, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 15, 2024

My appreciation to Souther ford gets and excellent rating for my Ranger purchase. Clayton Walker was friendly and easy to talk to about buying the truck. I appreciate his efforts to make it a smooth process More

by Doug Brown
Service Communication
Recommend Dealer
Yes
Employees Worked With
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
Aug 21, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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