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Southern Ford - Service Center

Newport News, VA

4.7
1,853 Reviews

1,853 Reviews of Southern Ford - Service Center

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August 30, 2024

Great customer service, friendly staff, and the work was completed even faster than expected. Lounge area was nice, clean, and offered free coffee and such More

by joshua.rhamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Short wait time for appointment, in and out oil change service in under an hour. Great job! More

by douglas.marmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

The service area is nice and clean. Stephanie greeted me nice as usual and was very informative. More

by GOPAR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Very good customer service and told us to come see them any time when we need help. More

by k4mmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Alicia was fast and efficient. Always a pleasure to visit. My car was back to me in about 40 minutes. More

by HEATHERLYNCH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC
August 30, 2024

I appreciate the opportunity to have mobile service that was as professional as if I were at the dealership. Thank you! More

by renalnurse2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulia Conway
August 29, 2024

Very polite, curtious and listened to undetstand my problem. Made the complete process pain free. More

by NWHAIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I was kept informed throughout the process and the repairs were completed in a timely manner. More

by HFAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I thank you for getting to my car as fast as you did and getting it back to me. The work was done very nicely the car is running very well thank you. More

by SUSYWRIGHT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

John went above and beyond to ensure my warranty was valid due to the change from hall to southern. I absolutely endorse John as a superior advisor. That’s why I bring all my vehicles to Southern Ford More

by BONEBANGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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