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Southern Ford - Service Center

Newport News, VA

4.7
1,659 Reviews

1,659 Reviews of Southern Ford - Service Center

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December 18, 2024

They were able to identify a problem and provide options to deal with it. Once I decided the course of action they did the job in a timely manner. Excellent work! More

by celexa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Professional and courteous appointment was made and the dealer preformed all service in a timely manner and gave the car back at promised time More

by Peter kmbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Southern Ford is a dealership that prides itself on fairness, professionalism, and reliability. With transparent pricing, honest trade-in evaluations, and no hidden fees, customers can trust they’re ge More

by rodney.potter94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Jon Conway and his service team took quick action to resolve issues with my 24 Expedition that had otherwise been left by another local dealership. They also took on some minor body work on my .03 F150 More

by danielwilbert757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Loved my experience with Southern Ford, my truck was serviced in a timely fashion, I was notified about everything along the way by Alicia Chapman Jones, she is amazing. The pricing here was surprisingl More

by Daijonaecanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Customer service was excellent and right on target with resolving any issues that came up. Very responsive and helpful. More

by mddoxey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

I like their use of technology to manage appointments and scheduling service for my vehicle. More

by NAVYNCRN2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

It’s convenient for me to get my 2024 Lincoln serviced versus driving to Chesapeake. John, Edwin Warren and Alesha are knowledgeable, professional, helpful and pleasant to deal with. More

by DannyAmbrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Always an excellent experience with dealing with Southern Ford! I will continue to bring my vehicles to Southern Ford. More

by JWP02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Took my tire in, unscheduled, and they had it fixed and I was out in less than an hour. More

by Dwbridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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