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Southern Ford - Service Center

Newport News, VA

4.7
1,814 Reviews

1,814 Reviews of Southern Ford - Service Center

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February 09, 2025

No appointment just thought I’d try my luck and they took care of me had it ready by the end of the day. Very welcoming and pleasant to deal with. More

by FREEKISHLIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Great work, clean interior! Love it love it love it! Great service, fast and efficient, thank you! More

by jshursey@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Came in for a State Inspection and they got me right in and Mrs Jones was very nice. More

by BLOODRACING48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

As always the service was excellent, quality of work was good and all of the employees were very helpful. I also appreciate the valet service, both drivers were polite. More

by HUMBLEHATTIE
Recommend Dealer
Yes
Employees Worked With
Alicia
February 08, 2025

Need you procedures in place for customer pickup when waiting.Vehicles should be ready in service lane for customers to pickup. More

by telecaster581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2025

Needs new procedures put in place for waiting customers. Vehicles should be waiting in service lane for pickup by customer instead of going to find outside More

by telecaster581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

FOR THE LAST xxxxING TIME, STOP CONTACTING ME. I unsubscribed from emails, but I still get them. You send me a survey and I said STOP. And guess what, YOU SENT ME ANOTHER xxxxING SURVEY! DO NOT CO More

by Fuck off
Recommend Dealer
No
Employees Worked With
Ford
February 06, 2025

The service was first class and Alicia was helpful and very attentive to my needs for my time. More

by RUFFIN0964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

The entire staff were very polite and kept good me up to date on my car when it was getting repaired More

by wjayquane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

This was the first time I had been to the dealership, my husband usually took his truck in for service. Stephanie was so pleasant and helpful not only with the drop off process, but also with making sure I More

by AWOLPLUMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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