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Southern Ford - Service Center

Newport News, VA

4.7
1,848 Reviews

1,848 Reviews of Southern Ford - Service Center

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September 05, 2024

Thank you so much the service was great and very fast. Same day pick up More

by MOUNAAMARA1992
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

They r very Considerate and respectful and tokerama vehicle and get me informed on what was going on. So that way, I'd understood everything that was going and delivered my car to me with no problem More

by LINDACRAVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Maurice was extremely good at his job! Thanks for the service , he is very good at his job! More

by CINWRI35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
September 04, 2024

Customer service representative was extremely professional and efficient. The mechanic that inspected my car did an amazing job. Thank you. More

by pgraham15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Dealership is helpful with excellent digital communication and discounts. I really appreciate the genuine care and concern the team seemed to possess for all of the customers in the waiting area More

by GIHITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

The personnel in the service department were friendly, efficient, and answered all of my questions completely. More

by Luvmylabx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Ms. Spangler takes the time to listen to her customers. She is very knowledgeable about each car that comes in for service. She is always professional and courteous to everyone she comes in contact with. S More

by KENNETH.TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

wanted me to upgrade a leaf spring when there was absolutely wrong with them. One of there technicians stripped a bushing bolt out of my truck and they acted like it was nothing. They did however pay More

by pete jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

They run an excellent service department and the staff is always very polite and professional More

by DGRR02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Trying to make an appointment sucks. Stephanie is awesome and why I keep coming back. Called got a service center said to just show up following up on a visit a week earlier. When I g More

by SUFFOLKSCHATZELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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