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Southern Ford - Service Center

Newport News, VA

4.7
1,845 Reviews

1,845 Reviews of Southern Ford - Service Center

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September 13, 2024

Alicia Jones is an amazing service advisor! She is always focused on outstanding customer service! More

by MICHAEL.VILLANUEVA715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

I've always been pleased with the service department. It is always quick contact with any questions and suggestions regarding my car. More

by BILLYATESJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Southern Ford is consistent with friendly and knowledgeable staff, excellence in scheduling appointments more towards my schedule but mindful of their need to ensure parts are available. You can’ More

by DWMUNCY
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Stephanie was able to get my car in quickly and out in a timely manner and was very friendly as always More

by sissy080972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

The service I requested was performed in a timely manner and I was billed the amount quoted. Stephanie kept me abreast of the vehicles progress and ensure I was provided a ride home when I dropped it off an More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Very satisfied with the service. and the customer service. I will use Southern Ford again for all my car needs. More

by JANISKORDISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Stephanie was awesome as always and each each time I return for service she always greet me as if I am family and always make sure the service I'm there for is completed to my satisfaction she is great More

by Ms Terre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Brought my truck in having battery issues, John Conway fit me right in to the schedule and got it taken care of...Always excellent services...Thank-you... More

by VINJESTYR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Stephanie understands how to work with clients,she has been helping me for 8 years and is one of the main reasons zI return to this dealership. More

by HOWLINGMADMERC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I bought my car 4 years ago, my salesman was great bur I understand that he has passed away.
September 10, 2024

The dealership workers were very helpful. The car was service on time.I was satisfied More

by LOUISETTASINGLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
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