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Southern Ford - Service Center

Newport News, VA

4.7
1,845 Reviews

1,845 Reviews of Southern Ford - Service Center

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September 15, 2024

Stephanie has always been great to work with - she explains everything, keeps me informed and remains professional and friendly. More

by fpittman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Patient, honest, and very helpful. Everything was done within reasonable time thanks for all you do More

by smburston
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Mr. Warren and the service department are absolutely amazing. Very professional and great communication updates on required/recommend maintenance. Extremely helpful answering my questions and ensuring t More

by padron33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Respectful,kind and does a great job. works at a fast paste.I’m very pleased that the worker work More

by deloris.williams90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Cobb
September 15, 2024

The service I had performed was done quickly and I was informed on other items that needed addressing More

by RICHSTEP12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
September 15, 2024

Right now, I appreciate the attention to the website and being able to schedule services online. Much improved and it helps with a better experience. More

by DLIVEWIRE_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

My son truly appreciates the quality of work and the time it took to completion. My wife also uses this dealership for her car needs. More

by Mr. Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Text messages kept me informed about status of my repair. Also service agent Edwin was helpful More

by Aboo7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I like the fact, as a customer, that state inspections are free. Need to have more incentives. More

by haywoodcarmen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
September 13, 2024

Making an appointment was super easy with plenty of available times. My service provider was efficient and informative. Thank you for the quick and friendly service! More

by Foleysa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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