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Southern Ford - Service Center

Newport News, VA

4.7
1,845 Reviews

1,845 Reviews of Southern Ford - Service Center

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September 26, 2024

Alicia did a great job checking me in and out, fast efficient and pleasant. I also appreciate her reminding me of the reward points I had available More

by ptweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Very dedicated to find the problem on the vehicles and correct the problem for how long it takes. More

by fae226747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

By far one of the best dealership’s I’ve been to and completely worth every minute. More

by 12dcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC
September 26, 2024

The service took a while to get an appointment but the work was in accordance with the estimate. More

by Graycycle58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
September 26, 2024

There is room for improvement on the sale's side. They are not friendly at all! More

by Ethebri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
September 25, 2024

Thankyou for this opportunity to voice my opinions of this Dealership. Change is good if it’s genuinely for the better of the customers. Like service package deals. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
4.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
4.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
4.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, MAURICE BENSTON
September 25, 2024

Everything excellent To make one use 15 words is ridiculous! Will not fill future ones! More

by You ask too much unnecessary info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
September 25, 2024

I enjoy the service that I receive every time I take my vehicle in. I have brought two vehicles from them . More

by Dori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Very professional and paid great attention to detail. The staff was friendly and considerate of all of my needs. More

by W6734THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Your crew was great. I just wish the outcome had been better but not your fault. My engine just gave out. More

by Jesattheview
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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