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Southern Ford - Service Center

Newport News, VA

4.7
1,814 Reviews

1,814 Reviews of Southern Ford - Service Center

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February 11, 2025

Everyone at Southern Ford was great to work with. They made purchasing my new vehicle easy and straightforward. More

by ponzicm
Recommend Dealer
Yes
Employees Worked With
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

I would not recommend this dealership to anyone. I'm going to take my services to another Ford dealership. I will be writing a letter to Ford corporation. More

by RTR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick George
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Good and knowledgeable service advisor, service completed in a very timely fashion. Will definitely continue to have my vehicles serviced here More

by HARKNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

I’m receiving this survey and i haven’t even received a phone call letting me know what’s going on with my car. I brought my car in to be re checked because after spending 4500 dollars with southern ford i More

by TimothyAdams74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

The scheduling process was simple, drop off was convenient, state inspection was quick, and service team courteous! More

by mattwinterkia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Your rates are far too high. You folks charged me a $100 fee for “diagnostics” to replace a fuse! More

by mikemeier086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

The service was excellent. Knowledgeable sales rep and delivered above expectations . Appreciated the attention to detail. More

by WLittreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

The process was very easy and quick. There was current communication from the service department, it is greatly appreciated. More

by BILLYINGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Great service. Jimmy, the driver, is particularly awesome. What an incredible asset. Thx Jimmy! Great work! More

by bartholomew.hennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

This dealership excels at customer service and cost realization. Stephanie represents the dealership in a super manner. More

by lpgross0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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