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Southern Ford - Service Center

Newport News, VA

4.7
1,659 Reviews

1,659 Reviews of Southern Ford - Service Center

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December 21, 2024

Southern Ford as it is called now always provides great courtesy and customer service to customers. More

by ALERIV061225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Excellent service. Friendly and very professional service personnel. All i have to say. Clean service waiting area. More

by AIHTERUL@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Service was promptly done and personnel were very professional. I'm a long-term customer and enjoy Service from Southern Ford. More

by KNIGHTAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

We have been purchasing vehicles from this location since 2005 and have had nothing but great experiences and treatment! Great staff and excellent service department, especially Alicia Chapman.. More

by VJEDWRDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Stephanie is awesome. She was professional, polite and very welcoming. When you come to a business for service, how a customer is received, determines future business. I'l More

by EMMANUEL.BOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Always appreciate the great service and the video inspection the maintenance team makes available online when there are any service recommendations More

by jrhamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony from Service
December 19, 2024

Always great service at Southern Ford. Team is friendly and accommodating. Love the shuttle service too. More

by BevClark1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Work is excellent. They keep you informed about the progress of the repair work. Everyone is courteous and helpful More

by WPITSSC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Waited for a car i wanted to but. Never test drive it, have seen the car till a week later... not even detailed. More

by ocano_julius
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick George
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
1.0
This rating includes all reviews, with more weight given to recent reviews.
KENNETH MCGHEE
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Very courteous and friendly and I liked getting the video. Accurate on length of time to complete. More

by geeman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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