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Southern Ford - Service Center

Newport News, VA

4.7
1,843 Reviews

1,843 Reviews of Southern Ford - Service Center

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September 27, 2024

Great service by a great team. All work completed quickly and accurately. Even got a car wash! Thanks. More

by Ron Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
September 27, 2024

Professional and thorough when reviewing my service needs. The waiting area is clean and comfortable. More

by NAVYNCRN2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Excellent service Edwin had my car serviced and evaluated. I returned to have two tires replaced I will be returning for future service. More

by lolia.deal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

A little expensive, but my service was done in a timely and professional manner. Your customer service person was excellent. More

by shayben18.DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the young lady name, but she was very professional during my customer service
September 27, 2024

Best service manager I have ever worked with. Helpful courteous Ang professional. She is great More

by MARGRIFF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

They repaired my car . Was very satisfied, .could of had transportation, , needed to get to work. More

by Tammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
September 27, 2024

I have tried 4 times to write this review and didn't want to sound too angry but to say Jon dropped the ball is an understatement. I was inconvenienced 2 additional days bumming rides and walking to work to More

by plovallo2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
September 26, 2024

Sales dept informative easy process. Service dept efficient in all ares. Completed in reasonable time! More

by mdmayo84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Alicia did a great job checking me in and out, fast efficient and pleasant. I also appreciate her reminding me of the reward points I had available More

by ptweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Very dedicated to find the problem on the vehicles and correct the problem for how long it takes. More

by fae226747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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