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Southern Ford - Service Center

Newport News, VA

4.7
1,835 Reviews

1,835 Reviews of Southern Ford - Service Center

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October 11, 2024

Edwin was very professional and customer oriented! The maintenance required to complete the safety recall did take more time than what was stated on the notification (ie, less than one-half day). I m More

by drjamz
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

The service was great. What a nice day for an oil change and 15 words. More

by Threeputtbogey2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
October 11, 2024

The service crew was professional and polite. The drop off and pick up process was easy. More

by Chantel B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
October 11, 2024

God job for they do it and they pick up and drop car that's very nice More

by darbard331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, MAURICE BENSTON
October 11, 2024

Great service, highly recommend Southern Ford. Fast and friendly service along with taking care of all recalls. More

by HAROLDOSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, MAURICE BENSTON
October 11, 2024

Service department never answer phone calls. It is ridiculous that this dealership refuse to answer any phone calls. Just not acceptable. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALICIA CHAPMAN-JONES
2.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
October 10, 2024

Financed 55883. 78 leaves me with $1,199 month that I’m paying got the service package included and it’s too much to ask to have tire rotation bc it take so much more More

by CLEMONSJR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Financed 55883. 78 leaves me with $1,199 month that I’m paying got the service package included and it’s too much to ask to have tire rotation bc it take so much more More

by CLEMONSJR15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Stephanie out did herself. Car done in timely fashion for a trip I was making More

by L.WILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Stephanie did an ecceptional great job of getting the car done in a timely manner More

by L.WILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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