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Southern Ford - Service Center

Newport News, VA

4.7
1,814 Reviews

1,814 Reviews of Southern Ford - Service Center

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February 13, 2025

Sales staff was accommodating and patient. Good experience. Hope the service staff will follow suit! More

by wildcat
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria, admin?
February 13, 2025

Pays attention to detail and answered all of my questions. Service was excellent and got me out of there in a timely manner. More

by teresaoldenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Southern ford and Eddie Marshall always take care of my vehicle. I always get great communication and great service. More

by ed7jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

very friendly and outgoing. .met all my needs. I liked the experience and the communication More

by sahirmuhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Edwin let me know if all services due and added recalls. He took care of all recalls and services as agreed. Recommend better communication even with busy schedules. I didn’t get a call back after I called More

by henry.salguero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

I took a nap while they did an inspection on my car and fixed a nail in one of my tires. Thanks Southern Ford, and no I will not sell you my car. More

by hidden_wonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Stephanie Spangler outstanding again. Her kindness and compassion was phenomenal and I like the video as the mechanic was showing me the progress of me car. Service 5 Stars ⭐⭐️⭐️⭐️⭐️ More

by WIN14WW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Stephanie was very accommodating and kind. The work was completed as requested in a timely fashion. Thank you again More

by Deacon Dan
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
February 11, 2025

Convenient state inspection scheduling online. Respectful and informative sales rep. And Stephanie Spangler always makes me feel well cared for! More

by PUT_IN_BAY1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

They did well. Starting at $3300 and finally setting my bill at $2610 was good. You feel for me too as far as spending More

by princenyenty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
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