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Southern Ford - Service Center

Newport News, VA

4.7
1,814 Reviews

1,814 Reviews of Southern Ford - Service Center

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February 18, 2025

She worked me in. showed me the whating room. and when the car was ready she came and got me More

by QUIETKEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Stephanie sent an email which included a link. However the link was not highlighted no was it functional, when I cut & pasted it into the browser. Stephanie talked over me and was not interested i More

by sfwjaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Stephanie is a gem who represents herself and the dealership in a very positive light. More

by Bill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Stephanie was very helpful in getting my truck in and inspected for a recall. Really appreciate all your help. More

by jenniferd77
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2025

Good service thank you xxxx x x x x x c c xx c c x More

by bpurington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2025

The service from start to finish was amazing. Everyone was so kind. My service advisor was professional, patient and knowledgeable. I felt like my car was in good hands. I will be returning for m More

by kiyonna08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Way over priced for service and diagnostic checks. Repairs not explained in depth. They do t take to time to give you details about your recommended repairs. I don't think the service reps know much a More

by mikeindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ALICIA CHAPMAN-JONES
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Dakota was awesome as always. He helped us before and again was friendly, straightforward and worked with us to reach the price point I wanted. More

by Markapeugh
Recommend Dealer
Yes
Employees Worked With
Dakota Booth, Sam Guy
February 14, 2025

As always Stephanie took great care of me. I was in and out very fast. Stephanie is always so nice and inviting. Love working with her! More

by dennisalbers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

The Dealership was clean and well organized. The service was quick and the diagnosis was correct. More

by Thebear122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.