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Southern Ford - Service Center

Newport News, VA

4.7
1,649 Reviews

1,649 Reviews of Southern Ford - Service Center

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December 27, 2024

All personnel I have been very professional. They have serviced my vehicle in a timely manner. More

by vriggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Stephanie was very friendly and personable. I was given a time estimate for the service and it was spot on! More

by deanhess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Timely, courteous and very nice waiting area. Stephanie is very pleasant to deal with!! Was easy to get an appointment!! More

by Dougs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Efficient and quality work. Great experience checking in and out. I highly recommend their service center More

by TMDEROSSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Southern Ford did an excellent job on my vehicle repair, it was a fast service More

by BWKEEKLYAMBERWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

This was a great service location with excellent customer service. We will definitely return. Thank you for an amazing experience. More

by storm12700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Great service and nice people. I will return to them when I decide to purchase another vehicle. More

by p.rounds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Very fast and professional. MARCUS, Stephanie and Homer are all amazing and thank you so much for everything you’ve done for our family.! More

by kbuhrman170
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MARCUS
December 21, 2024

Excellent service and customer service. Stephanie is the best. She worked hard to correct the issue with my F150 under warranty thanks. More

by ELLINGSONRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Mr. Conway is an awesome Service Advisor, and I would be glad to come again with him on your team! More

by Jacob Dennison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.