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Southern Ford - Service Center

Newport News, VA

4.7
1,739 Reviews

1,740 Reviews of Southern Ford - Service Center

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November 04, 2024

The Service People Were Nice/ Friendly And Helpful. My Service Was Directly Meanful/Carefully Crafted! Thank U! More

by WALLEWFITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
November 03, 2024

They mis diagnosed my car and tried to charge me 10,000 dollars for a repair that was covered under a recall. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Commercial department
November 03, 2024

Great experience! I will always buy vehicles and have them serviced here. The staff is friendly and always super helpful. More

by Sdward2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

I didn’t know you guys offered pick up services which is so amazing to moms like me who work from home!!!! My dealer was great, he communicated with me throughout and everything went great! More

by TRAVIA2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

They know their business. The people are competent and friendly. They got the work done quickly and completely. I had no problems. More

by MarloweKatt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Very professional, understanding and reassuring. He worked hard to ensure my service needs were taken care of. More

by AYOST17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
November 01, 2024

Nick Welling was so helpful and never gave up finding just the right vehicle for us. He was kind, patient and professional. Kelcey was also very kind and helpful in getting us our car. Highly recommen More

by joycewcrowder
Recommend Dealer
Yes
Employees Worked With
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICHOLAS WELLING
November 01, 2024

Very good experience with sales and service departments. Dakota Booth ( sales) & Jon Conway(Service dept. Manager). More

by Dollweetie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

The gentleman that took care of me was very nice and professional believe his name was Eddie Marshall. More

by RICKYASHWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2024

Great customer service. I wish the service prices were lower than other companies. I’d been a loyal customer for over 30+ years. I love Ford products. More

by NAYSAVOY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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