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Southern Ford - Service Center

Newport News, VA

4.7
1,739 Reviews

1,739 Reviews of Southern Ford - Service Center

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November 06, 2024

The dealership greeted us instantly. Reviewed our needs and found a perfect match. Amber our sales associate was professional and great to work with. When everything was complete she eve More

by JOEYCATERBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMBER JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

The service was great! I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been More

by NICOLEDIGIOIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAURICE BENSTON
November 06, 2024

Great service! Kept in touch and repaired quickly. We greatly appreciate their prompt service. Highly recommend! More

by ANSKI415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

I like my service rep, Ms Alicia. She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlie More

by TWIN_PINAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

The service was fast and efficient. Stephanie is always friendly and professional and a pleasure to see and work with. Go Southern! More

by wigginswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Intake process efficient and courteous. Follow- up during work was helpful and completion was reasonably prompt, with good results. Maurice is definitely a 5 star asset. More

by joephil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
November 06, 2024

She is always on top of things and highly engaged. Always doing her best to make sure things go as smoothly as possible. More

by ERMATWI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Very attentive, very good with communication throughout. Maurice kept in touch with me during the whole process. More

by LACER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAURICE BENSTON
November 05, 2024

Yulia Conway is really on top of things. Communicates before her guys arive and after. I wish all service centers did this good of a job. Job well done Southern Ford. I will continue to by a More

by RDEAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yulia Conway
November 05, 2024

The service is always great and on time. The reps are friendly and very helpful. Thanks! More

by jdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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