Southern Ford - Service Center

Causey has gone out of his way to make me feel like he has my best interests in mind, and has talked me out of (more expensive) service I thought I needed/wanted. Even when he had bad news for me, he expl has my best interests in mind, and has talked me out of (more expensive) service I thought I needed/wanted. Even when he had bad news for me, he explained the issues very well, and the possible consequences. I had every confidence that even if the risk I asked him to take did not pan out, that it was still the best course of action for me. He is dangerously close to making me a Hall Ford customer for life. More

Lisa made this service visit most pleasurable from the time I pulled in the service bay. She greated me with a friendly smile and great attitude. What impressed me most is that she took the time go throug time I pulled in the service bay. She greated me with a friendly smile and great attitude. What impressed me most is that she took the time go through my vehicle's service history with me, explained what additional services were needed at this visit and what services should be done at my next visit. This was the first time a service representative took the time to do that with me. Lisa was great. Job well done, Lisa. More

I would like to share my experience at Hall Ford service since it was the only time I have gone to a dealer for service and didn't come away feeling screwed. In fact I was pleasantly surprised when I called since it was the only time I have gone to a dealer for service and didn't come away feeling screwed. In fact I was pleasantly surprised when I called and was greeted on the phone by Lisa Anderson. I had a problem with the transmission on my van and when I spoke to Lisa, she said bring it on in immediately. What a shock. Even more so she knew what she was talking about and promised a call back the same day and did with an estimate on the repairs. She even got part of the repair warrantied when I thought it was out of warranty. Go Lisa! She provided me a ride home and in less time than originally expected she called to say it was ready. Imagine my shock when The bill was about half of what she had estimated. I picked up my van today and it runs great and I would recommend Hall Ford and Lisa Anderson to anyone who wants honest and caring service for their vehicle. Sincerely, Al Winall More

I was able to get an appointment to have my 2001 Ford Expedition serviced in less than 24 hours from the time I made my request to bring it in. I arrived at 0900 hrs and in just over an hour my car was Expedition serviced in less than 24 hours from the time I made my request to bring it in. I arrived at 0900 hrs and in just over an hour my car was accurately diagnosed and, after being thoroughly informed of the mechanics findings and diagnostic testing results, I gave the "go ahead" and maintenance began. The list of recommended repairs seemed lengthy but my SUV has close to 110,000 miles and required more than just a routine tune-up. Much to my surprise, Ms Lisa Anderson told me that the Expedition would be ready the same day. (I was expecting to be without my car at least overnight.) She arranged to have the courtesy van take me home and bring me back later that afternoon. Within an hour after my return to the dealership, my car was completely repaired, WASHED, and ready to go. The cost was even slightly less than the original qoute. I told Lisa I expected it to run like new after all that and she said yes it would. She was right, it does feel like a new car again! Everyone I encountered was very professional, knowledgable and at no time did I feel I was being taken advantage of or offered maintenance for the vehicle that wasn't necessary. This is the only automotive center I have taken my Ford to when it requires maintenance and I will continue to do so. More

I brought my car in for repair.Everyone at the dealership was very friendly and helpful. Phil Causey was my service adviser and he took great care of me. He was very courteous and kept me up to date on the p was very friendly and helpful. Phil Causey was my service adviser and he took great care of me. He was very courteous and kept me up to date on the progress of my vehicle's repair. I was very satisfied with my service visit and will return again. Thanks More

AAA++++ SERVICE DEPARTMENT. EVERYONE IS VERY FRIENDLY. I FEEL VERY COMFORTABLE BRINGING MY VEHICLE IN FOR SERVICE WORK. MY SERVICE ADVISOR, PHIL CAUSEY IS ALWAYS OUTSTANDING. HE IS VERY NICE AND MAKES MY KI FEEL VERY COMFORTABLE BRINGING MY VEHICLE IN FOR SERVICE WORK. MY SERVICE ADVISOR, PHIL CAUSEY IS ALWAYS OUTSTANDING. HE IS VERY NICE AND MAKES MY KIDS LAUGH WHEN WE GO THERE. AS LONG AS THEY CONTINUE THE GOOD WORK I WILL BE BRINGING MY TWO VEHICLES IN FOR REPAIRS. THANKS AGAIN HALL FORD!!!!! More

I drove over 50 miles from our home to go to this Dealership. Phil Causey has to be the most competent service person I have ever dealt with! He is understanding and is always willing to go above a Dealership. Phil Causey has to be the most competent service person I have ever dealt with! He is understanding and is always willing to go above and beyond to make the customer happy. THANK YOU for the OUTSTANDING SERVICE!!!! More

Ms. Anderson determined the service departmant could replace the drivers side mirror the garage wall didn't like. Also, saved us a bunch of money when I asked about replacing the front passenger carpet replace the drivers side mirror the garage wall didn't like. Also, saved us a bunch of money when I asked about replacing the front passenger carpet. She suggested dying the carpet was a better, less expensive, alternative. It worked out very well. More

i have been a faithful customer of hall ford for years. i have never been dissapointed with a service visit so far. the technician that i deal with, markus mitchell, is extremely knowledgable about all of i have never been dissapointed with a service visit so far. the technician that i deal with, markus mitchell, is extremely knowledgable about all of my vehicles, and own other makes than ford. i will probably always be a customer of hall ford. More

My vehicle is NOT a ford but I would not take it anywhere else. I always get very friendly service. Anytime I have a problem with the vehicle, which has been a few times in the past month, Jeff has taken t else. I always get very friendly service. Anytime I have a problem with the vehicle, which has been a few times in the past month, Jeff has taken the time to diagnosis the issue and always explains the details to me. I never have any problems getting the vehicle in immediately and the turnaround time is great. I appreciate the way Lisa (Jeff's team leader)handles followup as I am never left wondering what is going on nor have I had to make the calls to find out about my vehicle. I find the prices to be fair too. Would highly recommend others to this dealership. More