Southern Ford - Service Center

Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. was very good, they provided updates for my truck in a very timely manner. More

So glad we chose Southern Ford. . The service department is fast and friendly. The communication is unbeatable.. Highly recommended. . The service department is fast and friendly. The communication is unbeatable.. Highly recommended. More

Not very customer focused, always trying to sell something. In general, service seems to be trustworthy, but not a place to return if a have a better option. something. In general, service seems to be trustworthy, but not a place to return if a have a better option. More

Easy to get a service Appt. , courtesy all the time. Timely and they have my vehicle back on time. , courtesy all the time. Timely and they have my vehicle back on time. More

They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More

This is only my second service visit since the dealership change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly after it was replaced. The SYNC screen still does not display an ESN number. I have not yet had a chance to reload my app and check communication with Lincoln Way. More

Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More

Very knowledgeable and courtesy at the reception area. I was given options as to what was going to be done. I was given options as to what was going to be done. More

I am currently waiting to have two services completed. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. The dealership states they will Correct the issue,, but have yet to Complete the job. This issue has been ongoing Since September. More

I was told I could only have my Lincoln service at Cavalier. Very happy knowing I could come to Southern for service on my Corsair....thanks guys! Cavalier. Very happy knowing I could come to Southern for service on my Corsair....thanks guys! More