Southern Ford - Service Center

My overall experience with this dealer is great,that is why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. Mark Shepard was very knowledgable, and able to answer all of my questions.I will bring my SUV back any time.Customer service was outstanding.Great job, and keep it up! More

The last time I went in for service, I was told that my brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did!). However, I was told that I was still in the "yellow" and they would check them again the next time I went in. Your service dept. missed an "opportunity" to sell me something that I would not have questioned. I appreciate the honesty demonstrated by this. My only complaint, and it's a small one, was about the condition of the car when returned to me. It had been snowing so the car was covered in a thin coat of snow. As I pulled out, I noticed that the person who brought up my car had used the windshield wipers to clear the front, but I had poor visibility sides & back. I pulled into a convenience store to clean the rest of the windows. But this isn't a deal breaker for my satisfaction with Hall. More

i gave the rating that i did for the reasons of when i called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it to called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it told what to do when i got the dealership so i wouldnt have to ask around when i got to the dealership the people that i talked with were nice knew what they were doing and handled everything to were i was in and out the dealership with my car in under an hour so it was very help More

never had a problem with the service at Hall. We had our vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that wi vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that will listen to me, I have had vehicles in the past serviced at other places where this did not occur. More

I called the day before and was able to bring my car in for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to get my car in earlier than the appointment time and was able to get it back to me prior to lunch which allowed me to be able to pick up my son from school. I always receive friendly service when I come to Hall Ford and would recommend this dealership to my friends. I love the express service that has been added to the service department. More

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. More

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Ander Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. I have enjoyed interracting with Lisa that I have made it a point that will I will not schedule maintenance appointments unless Lisa is there, if she is not there I will wait untill she is available before I bring my Ford in for service. Keep up the Good Work Lisa.... More

Katie Healy was very helpful and friendly ,I would recommend hall dealership to all my frind, my overall experience is always a good one when i come to hall ford all of the employee go out of the way. recommend hall dealership to all my frind, my overall experience is always a good one when i come to hall ford all of the employee go out of the way. to meet your need. The quaity of work and the price is outstanding More

Katie was awesome! She was very helpful, friendly and provided outstanding customer service! I was hesitant to use Hall Ford's Service Department (because I was comfortable with prior Ford dealer's Serv provided outstanding customer service! I was hesitant to use Hall Ford's Service Department (because I was comfortable with prior Ford dealer's Service Dept), her service will keep me going back! Thanks Katie! More

Outstanding customer service! Exceeded expectations, highly recommend this dealership for service and sales. Completed work well before promised time, good job by all! Will continue to bring my vehicles highly recommend this dealership for service and sales. Completed work well before promised time, good job by all! Will continue to bring my vehicles here for any future service requirements. Thanks again! More