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Southern Ford - Service Center

Newport News, VA

4.7
1,726 Reviews

1,726 Reviews of Southern Ford - Service Center

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November 24, 2024

I brought my car in for what I made the appointment for. And he helped and replacing a. Lost key fob More

by DMASON20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2024

The Service was good and they helped me out with everything I needed help with. More

by tamekabillie97
Recommend Dealer
Yes
Employees Worked With
Maurice
November 24, 2024

I have taken my car here for 5 years. It was a Lincoln dealership, now Southern Ford. Excellent service and staff courteous and professional. More

by Grover1587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Told all lug nuts are damaged need to be replaced. Damage likely done by service center since tires have only been serviced here. At least I didn't have a blowout right after leaving lot which happene More

by celexa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

not sure who stephanie is , had zero conversation with anyone there all I got was text messages I called morning of appointment and got no answer all I got was a text message saying there’s was a line of More

by HOGGE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no idea
November 23, 2024

Neat and clean shop. The Uber drivers were on time courteous and very well mannered More

by hwcarl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. More

by kyle.schwab21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

So glad we chose Southern Ford. . The service department is fast and friendly. The communication is unbeatable.. Highly recommended. More

by danothemano67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC
November 21, 2024

Not very customer focused, always trying to sell something. In general, service seems to be trustworthy, but not a place to return if a have a better option. More

by J. N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

Easy to get a service Appt. , courtesy all the time. Timely and they have my vehicle back on time. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
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