Southern Ford - Service Center

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with Avenue in Newport News, VA in 2007. From the day I had to visit the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. More

I purchased my Ford Exployer at Hall Ford on Jefferson Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Ander Avenue in Newport News, VA in 2006. I was assigned to the Blue Team, From the first day I visited the Service Department, I was greeted by Lisa Anderson. She is so easy to work with, understanding and always ready to satisfy you. Her attitude is always pleasant and upbeat. I have enjoyed interracting with Lisa that I have made it a point that will I will not schedule maintenance appointments unless Lisa is there, if she is not there I will wait untill she is available before I bring my Ford in for service. Keep up the Good Work Lisa.... More

Katie Healy was very helpful and friendly ,I would recommend hall dealership to all my frind, my overall experience is always a good one when i come to hall ford all of the employee go out of the way. recommend hall dealership to all my frind, my overall experience is always a good one when i come to hall ford all of the employee go out of the way. to meet your need. The quaity of work and the price is outstanding More

Katie was awesome! She was very helpful, friendly and provided outstanding customer service! I was hesitant to use Hall Ford's Service Department (because I was comfortable with prior Ford dealer's Serv provided outstanding customer service! I was hesitant to use Hall Ford's Service Department (because I was comfortable with prior Ford dealer's Service Dept), her service will keep me going back! Thanks Katie! More

Outstanding customer service! Exceeded expectations, highly recommend this dealership for service and sales. Completed work well before promised time, good job by all! Will continue to bring my vehicles highly recommend this dealership for service and sales. Completed work well before promised time, good job by all! Will continue to bring my vehicles here for any future service requirements. Thanks again! More

Katie was very helpful in re-ordering a coupon book that I had misplaced. She walked me thru the services I needed and advised me on services that could wait. I appreciated her integrity in not pushing serv I had misplaced. She walked me thru the services I needed and advised me on services that could wait. I appreciated her integrity in not pushing services that were unnecessary at the time. Thank you Katie! More

My truck delevoped severe engine problems after fueling up. I took it to Hall Ford because it was the closest dealership that I could drive to. I was totally impressed with the service and price I received up. I took it to Hall Ford because it was the closest dealership that I could drive to. I was totally impressed with the service and price I received once the repairs were completed. Lisa kept in constant contact with me to let me know how things were going. Because of her they have a customer for life. I live an hour and a half away from their location, but it's worth it because of the GREAT customer service I received. More

Walked into dealership to book appointment for scheduled maintainence. After a complete review of the maintainence needs she informed me she could perform the work right then if I had the time. As it was maintainence. After a complete review of the maintainence needs she informed me she could perform the work right then if I had the time. As it was already 2pm, and I needed the car by 5:30pm I did not think there was time. She assured me there was and I left the car with her. As the maintenance was being performed the technician noted that I needed new front brakes. Again Lisa assured it could all be handled in the time alloted and she was right. When I returned, all the work had been accomplished and the car had been washed. She really went the extra mile and it came in noticably below the quoted estimate. Good job. I am going back to her for all my service needs. Bob C NN, VA More

The service I receive from Hall Ford is excellent. Not only do they give good quality work they also give me a dianostic print out of the work that needs to be done and pictures of have the parts that nee only do they give good quality work they also give me a dianostic print out of the work that needs to be done and pictures of have the parts that need to be replaced looks like compared to how they should look. I am very much satisfied with the service and how Lisa Anderson comes and sit with me and explain what I need to do and ask if or when I want to do it. More

I was asked if I would mind providing the rating. The dealership has taken very good care of my vehicles over the years and I am still receiving the excellent service. They have always taken care of my dealership has taken very good care of my vehicles over the years and I am still receiving the excellent service. They have always taken care of my service needs and I am currently considering buying a new car from them. More