Southern Ford - Service Center

I arrived at the dealer on a Friday night about 30 mins before closing. My intention was to leave my truck overnight and have it checked in the morning. The service team checked my vehicle in and offered t before closing. My intention was to leave my truck overnight and have it checked in the morning. The service team checked my vehicle in and offered to diagnose the problem while I waited. With the shop scheduled to close in 10 mins, they offered to remain open and complete the repair. The extra effort by the service team allowed my to have access to my truck for the entire weekend. More

The dealership was great i bought my truck and the engine light came on so they fixed it and didnt charge me at all for the catalac converter plus they were great on fixin it and makin sure the time was good light came on so they fixed it and didnt charge me at all for the catalac converter plus they were great on fixin it and makin sure the time was good for me and to help me out in any way possible More

The ladies at Hall Ford are wonderful! They were very helpful, friendly, organized and professional. Hall Ford is a great place to do business with and I know that Hall is lucky to have these dedicated helpful, friendly, organized and professional. Hall Ford is a great place to do business with and I know that Hall is lucky to have these dedicated employees. I would and do recommend Hall to everyone I know. More

I had a coupon for 39.99. The price on the coupon was not the price I paid for the service. They charged regular price then deducted the coupon. If that is the way that it suppose to be then it should not the price I paid for the service. They charged regular price then deducted the coupon. If that is the way that it suppose to be then it should be noted on the coupon. Otherwise I would have went another way with the service to my vechile. At least the most options for the best price available. Just make sure that the coupon states exactly what you are actually getting for your money. More

I was in the dealership to have keys cut and programmed. Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use Katie was very helpful and attentive. She made sure that everything was handled and even informed us of the shuttle that was available for us to use because our wait was going to be longer than we had thought it was going to be. More

My overall experience with this dealer is great,that is why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. why we still go there since seven, or eight years.Mark Shepard stated "It takes about two hours," and shortly two hours later I was back on the road. Mark Shepard was very knowledgable, and able to answer all of my questions.I will bring my SUV back any time.Customer service was outstanding.Great job, and keep it up! More

The last time I went in for service, I was told that my brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did brakes were "yellow" and would need replacement soon. This time I went in fully expecting to be told I needed new brakes (whether or not I really did!). However, I was told that I was still in the "yellow" and they would check them again the next time I went in. Your service dept. missed an "opportunity" to sell me something that I would not have questioned. I appreciate the honesty demonstrated by this. My only complaint, and it's a small one, was about the condition of the car when returned to me. It had been snowing so the car was covered in a thin coat of snow. As I pulled out, I noticed that the person who brought up my car had used the windshield wipers to clear the front, but I had poor visibility sides & back. I pulled into a convenience store to clean the rest of the windows. But this isn't a deal breaker for my satisfaction with Hall. More

i gave the rating that i did for the reasons of when i called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it to called to make the appointment they service i got was very nice they knew what i was talking about who to let me talk to and the person who set it told what to do when i got the dealership so i wouldnt have to ask around when i got to the dealership the people that i talked with were nice knew what they were doing and handled everything to were i was in and out the dealership with my car in under an hour so it was very help More

never had a problem with the service at Hall. We had our vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that wi vehicle in for a leaking seal this time and they got it fixed on the first try in a short time. I really enjoy taking our vehicle to a place that will listen to me, I have had vehicles in the past serviced at other places where this did not occur. More

I called the day before and was able to bring my car in for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to for its required service. Katie was able to make me an appointment in which I dropped it off early so I could get to work on time. Katie was able to get my car in earlier than the appointment time and was able to get it back to me prior to lunch which allowed me to be able to pick up my son from school. I always receive friendly service when I come to Hall Ford and would recommend this dealership to my friends. I love the express service that has been added to the service department. More