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1,574 Reviews of Southern Ford - Service Center
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August 01, 2017
The Perfect Oil Change I am a home mechanic and like to change my own engine oil. Unfortunately i was unable to loosen the drain plug. I already had the oil and filter to ac I am a home mechanic and like to change my own engine oil. Unfortunately i was unable to loosen the drain plug. I already had the oil and filter to accomplish the task. I called CW who understood my predicament and provided the solution. Bring in your F150 and we'll change your oil for you using your provided oil and filter. Lisa Anderson my service advisor took care of my appointment and the task was accomplished today. Wonderful organization and personnel. Taking care of your customers is number one priority, often spoken, this proves Hall Ford believes - and allows their managers the ability to make you feel special. More
by vpedulla
Employees Worked With
C W - Service Manager, Lisa Gaye Anderson
July 13, 2017
Service department/appointment Called & made appointment for 2pm on 7/5, immediately upon speaking with service tech,(Lisa) said she didn't have my appointment, funny, because I got Called & made appointment for 2pm on 7/5, immediately upon speaking with service tech,(Lisa) said she didn't have my appointment, funny, because I got a confirmation email. Said they were running 2 hours late. Already unhappy, because what should have been a 1 hour turned in to 3 hours, before I was informed that they couldn't fix my brake light, they had to order a module. 8 days later, going to pick it up. More
by Debbie Williams
Employees Worked With
Justin, Lisa Gaye Anderson
July 02, 2017
Excellent Customer service I had an appointment for a recall notice on my Mustang. When I arrived my service specialist was not at his desk. That's when Chris Eanes stepped ove I had an appointment for a recall notice on my Mustang. When I arrived my service specialist was not at his desk. That's when Chris Eanes stepped over and checked me in so I didn't have to wait. He continued to help me when Justin was tied up helping another customer. Chris was so pleasant and professional. The work was completed that day just as promised. I will definitely continue to go to Hall Ford on Jefferson Ave for my repair work. More
by Mimiof#8
Employees Worked With
Christopher Howard Eanes, Justin Paul Tubach
May 31, 2017
2016 Escape Service see ratings below. it says it all they deserve the highest ratings available. also have a 2011 explorer and they treat it just like a new vehicle. see ratings below. it says it all they deserve the highest ratings available. also have a 2011 explorer and they treat it just like a new vehicle. More
by esteban
Employees Worked With
Lisa Gaye Anderson
March 20, 2017
8:45am appointment 5 hours later Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supppse Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supppse to take an hour or two took 5! No snacks just water! Spent more in labor then any thing! When complained I got 30.00 off a 350.00 bill which 220.00 Was labor which breaks down to 44.00 an hour! Fluids where not top off at all, no antifreeze was all over the engine. Won't be back! More
by Perez
Employees Worked With
Justin
August 30, 2016
Don't make an appointment...it doesn't mean anything! I needed to have service done on my 2014 F350. I called the service number on their website and scheduled an appointment. I also made an appointment I needed to have service done on my 2014 F350. I called the service number on their website and scheduled an appointment. I also made an appointment for the same time and day on their website. I got a friend from work to meet me at Hall Ford to drop off my truck. When I get to the truck service desk, I was informed that they are backed up two weeks and can't get to my truck. I told them I made two appointments for the same time just to be sure. He said that their call center is not located with the dealership and this happens all the time. I was leaving for a camping trip towing a trailer with my truck in two days and was counting on my appointment. They left me scrambling to find another Ford service center at the last minute. Not to mention, the time wasted having my ride meet me at the dealership. This is the second time this has happened to me at Hall Ford! I've taken my truck to another Ford dealership for service and will continue to stay away from Hall. More
by Rickster
Employees Worked With
Don't remember the employees name. He was in the truck center.
February 18, 2016
Great service department I've been dealing with Hall since 1997, when it was also Hall Mitsubishi. I bought a Mirage first, then an Eclipse Spyder convertible in 2007. I so I've been dealing with Hall since 1997, when it was also Hall Mitsubishi. I bought a Mirage first, then an Eclipse Spyder convertible in 2007. I so appreciate the service department for ease of scheduling, politeness, good prices, and, of course, free inspections. My only complaint has nothing to do with them; it's the difficulty using the call center telephone numbers to reach them. Yesterday (Feb. 17, 2016), I spent several useless minutes trying to reach Hall Ford Lincoln in Newport News by using the toll-free number provided on the website. How annoying to be connected to a person who had no idea how to help me. I needed an estimate on some body work, not knowing that Hall no longer had a body shop. The person at the call center told me I had an appointment today at 2:00 p.m. with Larry. When I arrived at Hall Ford Lincoln in Newport News to keep this appointment, naturally there was no such person. Fortunately, in keeping with their usual excellent service, the folks behind the counter used the computer to "find" me and explain that they no longer had a body shop. They called Bay Custom Auto nearby and set up an immediate appointment for me. They also gave me their local number so I won't have to use the call center ever again. I would be so happy if the Hall corporation would revert to using local numbers. More
by convertible lover
Employees Worked With
Mark Shepard
April 01, 2015
Transmission Awesome, Awesome, Awesome...oh did I mention awesome! Patrick Housden is the representative I'm talking about. I came in on a Monday with fear that so Awesome, Awesome, Awesome...oh did I mention awesome! Patrick Housden is the representative I'm talking about. I came in on a Monday with fear that something terrible was wrong with my only form of transportation. From the moment we met at the service desk, he was nothing but nice to me. He knew my concerns and said that he too was on the other side of the desk and would help me all that he could. I was shuttled back to work and during the course of the day Patrick kept me informed of the review of my car. Finally the news came that it was the transmission. The price tag was hard to swallow, but Patrick did not give up. He dug in there for me. He saw me through the whole process. He set up a rental for me through Enterprise, and continued to doggedly follow through until he was able to find that my warranty covered it. Phew! What a huge relief! Within one week I went from fears and tears to sheer joy! I'm back in my vehicle because Patrick went above and beyond normal service protocol to truly help. Thank God for Patrick! More
by psalm212
Employees Worked With
Misty Moore
February 24, 2015
Patrick Houdsen - Service Advisor I currently own three fords: 2011 Escape, 2013 Mustang, 2014 Escape: The entire reason I ever purchase a car from a particular dealership is becaus I currently own three fords: 2011 Escape, 2013 Mustang, 2014 Escape: The entire reason I ever purchase a car from a particular dealership is because of the service. Patrick Houdsen is the reason why I purchased my 2014 Escape from the dealership. He is my service advisor and can tell me anything I need to know about my car and always helps me with my service needs and questions, even if my car is not in for service at the time. Last week I reached out to him because my tire was low and, because it has Nitrogen, I was not sure if I could put regular air in it. I left me a message and he quickly phoned me back to answer my question even though my car was not in for service at the time. This is the way he has always been and, again the reason why I bought my latest ford from this dealership. Hall Ford in Newport News is lucky to have someone like Patrick working for them that takes such good care of it's customers. It is the service that matters the most and what will keep customers coming back to buy cars from this dealership. More
by kearnsonline
Employees Worked With
Patrick Houdsen
February 20, 2015
Poor experience with their service department Took my 02 E-150 in for a oil change, transmission fluid change and state inspection and ended up with estimates approaching $1300 for work -- half o Took my 02 E-150 in for a oil change, transmission fluid change and state inspection and ended up with estimates approaching $1300 for work -- half of which was not needed (as confirmed by two other repair facilities block away). State inspection -- Hall said I needed upper and lower ball joints on both the passenger and driver side (4 total ball joints -over $1000 worth of repairs) to pass inspection (ball joints are part of the state inspection) but separately charged me a $69 "diagnostic fee". Subsequent inspection by BOTH BL on Jefferson Ave and Firestone on Ft Eustis both confirmed that only (1) one ball joint was actually bad. Hall wanted to charge me $179 for a front end alignment after the ball joint replacement --- BL and Firestone would do the same work for between $79-$109. Oil Change --- (you're gonna love this) Hall charged me for seven (7) quarts of 5W-20W oil when my vehicle's engine has a capacity including the oil filter of just six quarts --- this is just cheap nickle and dime stuff and coming from a dealership of its size, laughable (and borderline criminal) Caution regarding Hall Ford / Lincoln --- they will sell you work you don't actually need as evidenced by my experience with them today. Avoid this dealership. More
by RejoiceJoyce
Employees Worked With
Mark Shepard
