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This rating includes all service center reviews, with more weight given to recent reviews.
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1,907 Reviews of Southern Ford - Service Center
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October 31, 2023
Technicians handled my vehicle with care and vehicle was left as clean as it arrived. Work was completed in a timely manner. Advisors were very friendly and helpful. left as clean as it arrived. Work was completed in a timely manner. Advisors were very friendly and helpful. More
by Sixfaces7
Verified Customer
October 31, 2023
Southern Ford group went out of their way to make sure I fully understood all my concerns or issues concerning my car…. fully understood all my concerns or issues concerning my car…. More
by ROXACART
Employees Worked With
October 27, 2023
I scheduled appointment to have antenna replaced on my 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and nee 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and needed to be ordered. Obviously no communication between schedulet and service department. I was told that I should have called parts department for availability. Almost $1000.00 for repaired needed to schedule another appointment! I loved that car and it had very low mileage! No more! Traded it in for a Honda at another dealership. More
by GinnyE
October 27, 2023
Talk about service. This place is great. They actually correspond with you, they are knowledgeable, and Jon went above and beyond. 10/10 This place is great. They actually correspond with you, they are knowledgeable, and Jon went above and beyond. 10/10 More
by collinparkerkoppert
Employees Worked With
JON CONWAY
October 26, 2023
Alicia was great working the service on my Raptor. She kept me informed and has great customer service skills. Thank you! She kept me informed and has great customer service skills. Thank you! More
by Rob Whitaker
Employees Worked With
October 26, 2023
This Ford dealership has just changed from Hall to Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. More
by BUZANDJEANETTE
Employees Worked With
October 26, 2023
A good job as usual. A little chilly in the waiting area. Very friendly people to deal with A little chilly in the waiting area. Very friendly people to deal with More
by dsadler1
October 26, 2023
Excellent service as always! I am very happy with the work done at the the dealership. I am very happy with the work done at the the dealership. More
by WLEDFORD9
