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Southern Ford - Service Center

Newport News, VA

4.7
1,578 Reviews

1,578 Reviews of Southern Ford - Service Center

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January 24, 2020

Larry was extremely nice & informative. He was pro-active by taking us to the bay to show us our brakes. The time he gave for the estimate was almost on the button. More

by Focus
Recommend Dealer
Yes
Employees Worked With
Larry Slemp
Jan 27, 2020 -

Southern Ford responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

January 21, 2020

Great service - quick and efficient. Arrived at 0730 without an appointment, asked for an oil change and tire rotation on my F150. Was out at 0945, and payed for it with loyalty points. Very satisfied w More

by KD
Recommend Dealer
Yes
Employees Worked With
James Paulhamus, Jennifer Cristie Vandenheede, Steve Cook, Larry Slemp
Jan 22, 2020 -

Southern Ford responded

Kd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Ford Lincoln Newport News. We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

January 16, 2020

Its a really nice place to go to and they are really fast with there work..but to me the only problem they have I dont think they should discuss any problem with your car in front of every one they should at More

by Meka
Recommend Dealer
Yes
Employees Worked With
Larry Slemp, Ciara Woods
Jan 17, 2020 -

Southern Ford responded

Hello Meka, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by. Take care!

January 09, 2020

Had a appointment and spent three hours waiting for an oil change. This was extremely too long. Hall is no longer trying to make customer service a priority. More

by cynthiapanz
Recommend Dealer
No
Employees Worked With
Do not want to name
Feb 03, 2020 -

Southern Ford responded

Cynthia, thank you for your feedback. It is our understanding that you’ve recently spoken with our Service Manager, Steve Cook, regarding your concerns. We are happy to hear that we were able to come to an amendable solution. If you have any questions before your next service visit with us, please do not hesitate to contact Steve directly at 757.989.8750. Thank you.

January 09, 2020

Brought my truck in for front, rear brakes and an oil change it was done under the time they quoted me and done correctly! I would recommend them for all you’re Ford and Lincoln service... More

by Fobbyphoto
Recommend Dealer
Yes
Employees Worked With
James Paulhamus, Steve Cook
Jan 14, 2020 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 08, 2020

As always, this dealership is top notch! Very professional and efficient. Mr Rodgers took care of my needs and checked with me during my service visit, making sure to keep me informed of the prog More

by Grover1587
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Jan 08, 2020 -

Southern Ford responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 03, 2020

Got the service I needed for my vehicle without any problems Mr Rodgers provided great customer service to me and really appreciate it. Finally someone took care of me More

by Adwalker
Recommend Dealer
Yes
Employees Worked With
William Rodgers
December 26, 2019

I was in for state inspection. My car was inspected in timely manner at no charge. Justin was great. The waiting area was clean and comfortable. More

by Sykesdel
Recommend Dealer
Yes
Employees Worked With
Justin Paul Tubach
Jan 06, 2020 -

Southern Ford responded

Hi, thank you for your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 19, 2019

Larry provided my husband and I with outstanding customer service. His knowledge on the issue concerning our vehicle was very helpful. We appreciate his help. More

by GIEWELL
Recommend Dealer
Yes
Employees Worked With
Larry Slemp
December 08, 2019

I really want to thank William Rogers of Hall Ford Lincoln for his support and service professionalism in providing me with quick responses to my questions and needs to ensure that my Lincoln is maint More

by brothersbc
Recommend Dealer
Yes
Employees Worked With
William Rogers
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