Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews
Call Service Center (757) 266-4998

1,904 Reviews of Southern Ford - Service Center

Sort by
November 07, 2023

Very professional and knowledgeable. Great experience. The shuttle service was a great value for me More

by RUSSELL.MORRIS
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Nov 07, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 07, 2023

Thank you to Stephanie - she always so lovely to work with! She always professional, knowledgeable and great customer service. More

by STEPHANIEJTURNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 07, 2023

on time, curteous, clean, easy to get an appointment, friendly, vehicle done on time, easy drop off More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 07, 2023 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 07, 2023

Great work they did on my car. Very professional staff and clean environment and friendly. More

by emack_48197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, ALLEN HARTMAN, SCOTT MIKULEC
Report | Print
November 06, 2023

Stephanie is the best always there for the customer. She needs a raise soon thanks More

by katztrack2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 05, 2023

Was totally satisfied with the service received! !! Also love my Ford F15o, & it great driving & comfortable seating. More

by Tramlenoir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
Report | Print
November 04, 2023

Friendly staff and easy to access device center. Nice waiting area as well with drinks More

by WILLJETER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 04, 2023

The staff is efficient, friendly, and always goes the extra mile to ensure my vehicle is in great shape! More

by antiqua3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 04, 2023

Stephanie is always so polite, friendly, professional and helpful. Her customer service keeps me coming back because I like to be treated like I matter. I really appreciate everything she does for me and my More

by J.ADAMLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 04, 2023

Since they changed to Southern Ford, I have seen a big difference. I think they went up and beyond helping me. More

by hjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel , ALLEN HARTMAN
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

1
...
145
146
147
...
191