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Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews
Call Service Center (757) 266-4998

1,903 Reviews of Southern Ford - Service Center

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November 12, 2023

Excellent work, excellent service and great job. Jon Conway is a great person doing excellent job. More

by shoaib.sadeqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
November 10, 2023

The service was completed in a timely manor. Everyone there was very easy to work with. More

by CLLOY006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
November 09, 2023

Excellent service, as always! Thank you, Jon. Fast and easy. Will definitely come back here More

by y_tkachenko310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 09, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 09, 2023

It was a pleasant experience for me at Southern Ford service. I was pleasantly surprised by how little time I spent waiting for my vehicle. The staff was very helpful and pleasant. More

by Richard Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLEN HARTMAN
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November 09, 2023

Great service great techs met would definitely return for all my service needs I. The future More

by jolicoej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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Nov 09, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 08, 2023

Allen went out of his way to help me. As I am from out of state he worked with me on a timely basis on the phone and by text. His is truly an amazing representative for your business. Ple More

by mshidner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
Nov 08, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 08, 2023

It was easy to make a service appointment and it was a quick turnaround on my oil change! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
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Nov 08, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 08, 2023

I love going here the professionalism is phenomenal and the service is incredible i have nevertheless had a problem. More

by LUNAMAY2182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 08, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 07, 2023

Easy. Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I honestly have no clue who I worked with. But who ever it was was great.
Report | Print
Nov 07, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 07, 2023

Very professional and knowledgeable. Great experience. The shuttle service was a great value for me More

by RUSSELL.MORRIS
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Nov 07, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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