Southern Ford - Service Center

Service was excellent. Work was done in a timely fashion. Ford always does a good job on my vehicle when I bring it in for service. Ford always does a good job on my vehicle when I bring it in for service. More

Timely and efficient! The service team did excellent work. I called in the morning and they were able to service my Explorer that afternoon. Great job. work. I called in the morning and they were able to service my Explorer that afternoon. Great job. More

Larry was great! But honestly, I was a little disappointed with my visit. Although I came in for routine maintenance, I also needed my signal light replaced in the front. I specifically asked how disappointed with my visit. Although I came in for routine maintenance, I also needed my signal light replaced in the front. I specifically asked how much would it cost for replacement and labor. I was very much pleased with the original amount given. Time passes, and then I’m told that the amount is changing (much higher than what I was told previously) because the bumper would have to be removed so that they could get to the signal light. I as a customer/car owner did know that the bumper would have to be removed in order to complete the following. I was displeased to know that a Ford employee/technician had no knowledge that the bumper would have to be removed-especially after the Year, Make, and Model we presented with full disclosure. I do understand the change in charges because of the labor, but initially, I did ask about the price for assurance. I will be returning for service. I can not deny the amazing customer service that this Hall dealer provides. More

Everything was great. Easy and quick! Friendly! Took care of me from beginning to end. Thank you Steve Cook! I am going to find Steve every time I ever come to have service done in the future. of me from beginning to end. Thank you Steve Cook! I am going to find Steve every time I ever come to have service done in the future. More

I bought my 2019 F150 at Hall Ford and a factor in buying there was the service dept. I had a 2005 F150 that I had taken there for service for years. So using them for my new truck was a no brained. I use there was the service dept. I had a 2005 F150 that I had taken there for service for years. So using them for my new truck was a no brained. I used the FordPass online app and scheduled this last maintenance myself. I went to Hall the next day and had a great experience. Short wait in a nice lounge area and I was done. Happy camper More

Slow service. Bad communication. They only texted me. It took two days and still never fixed the issue. I can’t say I have ever had GOOD service here. I won’t be back to this service department. took two days and still never fixed the issue. I can’t say I have ever had GOOD service here. I won’t be back to this service department. More

Service was excellent. Desk rep was very quick and courteous to meet my needs. Shop was honest and did not take goods on seat. A plus for any business. Would recommmend hall to my freinds or even a courteous to meet my needs. Shop was honest and did not take goods on seat. A plus for any business. Would recommmend hall to my freinds or even a More

This was my 3rd visit to your shop. I was kinda apprehensive to go back and have some work on my vehicle done due to my past unpleasant visit. I have to tell you that my visit this time was really apprehensive to go back and have some work on my vehicle done due to my past unpleasant visit. I have to tell you that my visit this time was really good. There was a time that I swear would not go back there anymore for anything. The visit this time specially with Mr. Williams was very professional and customer service was excellent. Thank you for this positive attitude. This company needs people like you. More

Great place and wonderful people to do business with. Brought my 2019 Lincoln MKC in for a last minute, overdue oil change. I did not have an appointment, however, Mr. Steve Cook was very kind and helpful Brought my 2019 Lincoln MKC in for a last minute, overdue oil change. I did not have an appointment, however, Mr. Steve Cook was very kind and helpful and took care of my vehicle right away. After the oil change was completed (in less than an hour), they washed and vacuumed it also (courtesy to all Lincoln customers). A trustworthy, professional team to entrust your vehicle with! Thank you Mr. Steve Cook and Service Department for your friendliness, professionalism and excellent work. Highly recommend Hall Ford Lincoln. More

The reason for my 2 stars is integrity. I took my F350 here for oil and filter change. Before I took it in I noticed that I had a right turn signal out. After my servicing the turn signal was still out. T here for oil and filter change. Before I took it in I noticed that I had a right turn signal out. After my servicing the turn signal was still out. The problem is that it showed they do a check of all fluids and lights. No one mentioned my signal light was out. It makes me question what else did they not check. Did they just reset the lights? More