Southern Ford - Service Center

Steve, my Technician, was so knowledgeable and professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there professional. Very approachable. He kept me updated on everything. A great experience every time i have to take my vehicles there More

Mike! In the service department was amazing, my car was ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall ready in a timely manner, he kept me updated with the work that was being done. I recommend anyone who’s getting their vehicle serviced to visit Hall Ford Lincoln in Newport News. More

I have been buying from Hall Ford for 20 years.Everyone I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with I have been buying from Hall Ford for 20 years. Everyone I have dealt with has been very courteous and professional, and developing friendships with the employees has been an added reward. More

Best Ford dealership in the area. Excellent service department. Service was fast. Staff was curteous. Kept me informed on the status of my vehicle while I waited. department. Service was fast. Staff was curteous. Kept me informed on the status of my vehicle while I waited. More

Hall Ford Service was great - Thanks Stephanie for outstanding customer service - see y’all again after some miles - Happy Spring - keep up great attitude - appreciate ya! outstanding customer service - see y’all again after some miles - Happy Spring - keep up great attitude - appreciate ya! More

Charged for a transmission that we were told we wouldn't be. We brought one of our commercial vehicles in and were told we wouldn't be charged for the third transmission this van needed. Once picked up I was con We brought one of our commercial vehicles in and were told we wouldn't be charged for the third transmission this van needed. Once picked up I was contacted by our Fleet Service telling us we were charged. When I spoke to the Service Manager he asked me to give him the information and he would look into it. I sent him the VIN number of the vehicle in question and the email trail with the names of the people we talked too. It has been three weeks and I haven't had any calls returned nor has there been a response to my email. I know he got the email because I went down there the following day to make sure he did. As a service manager myself I understand busy but this is poor customer service, not to mention unethical. I wouldn't dream of treating any of our customers this way. In fact , any customer that has had a complaint was treated with a sense of urgency. More

Was told my stuck rear half door was causing horn to go off at random times. Was told it was fixed, get in truck after paying, push horn and it immediately gets stuck, blaring non stop. Have to pull fuse t off at random times. Was told it was fixed, get in truck after paying, push horn and it immediately gets stuck, blaring non stop. Have to pull fuse to stop the horn. Somehow the truck passed state inspection, not sure how. Now I have to take it back in next week for them to try fixing the horn again. Frustrating. More

Top quality work from tech Josh Harris and services writer William Rodgers they took great care of me and my 15 mustang I will definitely have them service my mustang ! writer William Rodgers they took great care of me and my 15 mustang I will definitely have them service my mustang ! More

I have every confidence in Hall Ford. For well over the last two decades the Hall dealership has always proved to be a reliable, talented, and professional resource for me and my wife. We have every intent last two decades the Hall dealership has always proved to be a reliable, talented, and professional resource for me and my wife. We have every intention of continuing our patronage of Hall for all our transportation needs. More