Southern Ford - Service Center

They got me in and even though the issue took longer than I anticipated to fix, Stephanie kept me informed and was very kind in how she talked me through it. I anticipated to fix, Stephanie kept me informed and was very kind in how she talked me through it. More

That was perfect, They treated me very well, I had a very good experience, I appreciate them, good experience, I appreciate them, More

Bit of a hiccup with having to delay the repair due to a broken part, but it isn't fair to blame something like that on the people at Southern Ford. Stuff like that happens. The car was fixed up nicely, and broken part, but it isn't fair to blame something like that on the people at Southern Ford. Stuff like that happens. The car was fixed up nicely, and even just pulling out of the lot I was immediately able to feel the difference after the fix. Thanks a ton! More

This repair took multiple attempts, and I had to hound your company to execute. If I didn't keep pestering your employees to execute, it never would have been done. That's poor customer service. Once the your company to execute. If I didn't keep pestering your employees to execute, it never would have been done. That's poor customer service. Once the problem is identified and responsibility accepted, your organization should work diligently to rectify the situation and not force the customer to keep pressing for a resolution. More

Stephanie kept me well informed throughout the repair process All issues were fully addressed to full satisfaction process All issues were fully addressed to full satisfaction More

Excellent customer service and very communicative The dealership was efficient and completed my service in a timely manner dealership was efficient and completed my service in a timely manner More

Great customer service always kept me up to date with everything going on with my vehicle everything going on with my vehicle More

Great service! Helpful as always! Great customer service! Scott is always happy to help and take care of me! Helpful as always! Great customer service! Scott is always happy to help and take care of me! More

Took care of issues. Waiting area clean and comfortable. More timely updates on service status would be helpful. Waiting area clean and comfortable. More timely updates on service status would be helpful. More