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Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews

1,903 Reviews of Southern Ford - Service Center

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February 08, 2024

Everyone I came into contact with indicated to me that they were top notches in their respective fields. More

by BWFS341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 08, 2024

Wonderful GM in Patrick George…best in the industry…kind, professions, accomplished leader. Service department team did a wonderful job on our car servicing it…with a car wash to complete our servicing! Step More

by nancy.ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

Excellent customer service. Jon was very professional and helpful in assisting with the repair of my vehicle and keeping me informed during the process. More

by jthornburg85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Feb 08, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

Good service kept me informed about what was going on with my vehicle and how it was handled More

by DAVID.A.BESSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
Feb 08, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2024

Great fast service Very clean environment. All of the staff was very friendly and informative and kept me updated about my vehicle More

by drhoward625
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
Feb 08, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 07, 2024

As expected Every thing was fine i am happy. This activity lessens my positive experience. More

by mariahepner
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 08, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 07, 2024

Jon Conway and everyone else that I encountered is very professional, trustworthy, and customer centric. More

by Lincoln Babe
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

The service was excellent. Mr Conway is awesome. Wish it was still Hall Ford. Something about Southern that doesn't feel good. More

by ccgilbert2
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2024

I have had my vehicle serviced here on multiple occasions and have always received excellent service. Jon Conway, is my Service Advisor who always take good care of me and my Lincoln MKX. More

by Lincoln Babe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Feb 07, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 07, 2024

Continuous world class customer service with laser focused attention to detail with the highest level of quality work. More

by JEFFANDALLY
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 08, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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