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Southern Ford - Service Center

Newport News, VA

4.7
1,578 Reviews

1,578 Reviews of Southern Ford - Service Center

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May 31, 2020

Hall Ford has always been a great service station for me and my vehicle. There customer service is great and there waiting area is clean and pleasant. Don't hesitate to use there service. More

by Pichardog1
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Jun 25, 2020 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 30, 2020

Used the internet to make appointment. Arrived at dealership, vehicle was taken in 5 minutes. By the time I walk around dealership, it was finished! More

by absteel23
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Ciara Woods, William Rodgers
Jun 25, 2020 -

Southern Ford responded

Hi, thank you so much for your positive comments about Hall Ford Lincoln Newport News! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2020

I was happy with the service not happy with the customer service I told him I needed a early appointment because I need to make it to work they told me to be there at 7:30 first appointment they had theirs More

by srandall3670
Recommend Dealer
No
Employees Worked With
Cameron Oneil Womack, Steve Cook, Ted Desantis, Christopher Meadows
Jul 07, 2020 -

Southern Ford responded

Thank you for sharing your feedback, srandall3670. Our General Manager, Patrick George, would like the opportunity to speak with you personally about your experience. Unfortunately, we are unable to locate contact information in our database with the name provided in this review. At your earliest convenience, please contact Patrick directly at 757.989.5750 or private message us with your name, phone number and the best time to reach you. We hope to speak with you soon. Thank you.

May 27, 2020

I can’t say anything bad about my experience with Hall Ford. The service department was great Mike Lewis went out of his way to provide me with a loaner car and got the parts and service done in a timely More

by Ron
Recommend Dealer
Yes
Employees Worked With
Steve Cook, Mike Lewis
Jun 25, 2020 -

Southern Ford responded

Ron, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 21, 2020

Stephanie is the best service rep.Hall Ford has a real Stephanie is the best service rep. Hall Ford has a real jewel. She is an asset to this dealership. Hall overall Is a quality company. More

by joekeen
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jun 25, 2020 -

Southern Ford responded

Joekeen, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 19, 2020

I originally came to dealership to collect a spare part for my ageing Expedition, however after also enquiring about service costs to install the part, William Rodgers gave me a clear outline and costs wer More

by Dave A
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Jun 25, 2020 -

Southern Ford responded

Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Ford Lincoln Newport News! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 08, 2020

Mike was the one who waited on me both days. He was a pleasure and very helpful. He made my appointment very good. Hall always treats their customers right! More

by marvinadams67
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 25, 2020 -

Southern Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hall Ford Lincoln Newport News. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 05, 2020

I was in and out for my oil change in the time that i was told. This is the first time it has been within the time frame although most has been within an extra 30 minutes. Also the first time my serviceman More

by nttny1
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Jun 25, 2020 -

Southern Ford responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 28, 2020

Stephanie was excellent, She pointed out several things about the new Lincoln MKX that I had just bought from another dealer that I would never have known. Thank You Stephanie. More

by joneseej4
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Jun 25, 2020 -

Southern Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Ford Lincoln Newport News. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 28, 2020

Outstanding service and work. They did repairs in timely manner. I will continue to bring my Ford F150 here for all service. Thank you for staying open during this trying time. More

by eddie11011
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Jun 25, 2020 -

Southern Ford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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