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Southern Ford - Service Center

Newport News, VA

4.7
1,903 Reviews
Call Service Center (757) 266-4998

1,903 Reviews of Southern Ford - Service Center

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February 10, 2024

Very nice,10/10 They were very kind, friendly. They were very kind, friendly, it was a very good experience and I am glad I bought my car there More

by rr2256963
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2024

Stephanie always takes care of me and my daughter when we have service appointments. She is the best service adviser I have ever had at any dealer. More

by SUFFOLKSCHATZELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 10, 2024

The service is great which is why I buy my vehicles and get service through the location. More

by cmccumber7778
Recommend Dealer
Yes
Employees Worked With
Scott
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Feb 13, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 10, 2024

Jon took a big issue with my car and made me feel like he would take care of it and assured me everything would be ok. I appreciated his calm and confident demeanor More

by guju91ysu
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

Jon is Outstanding, quality man goes above and beyond He is the very best manager I have seen More

by ROYFRIEND2
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2024

Have been using Hall/Southern since 1997, no problems always have taken care of me. Great More

by Raschkecsm
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 09, 2024

Was happy they worked to repair a window motor they found defective during inspection. Communication was very good. More

by ericksonqao
Recommend Dealer
Yes
Employees Worked With
Cierra
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Feb 09, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 09, 2024

Would probably get my next vehicle there. It was 4 more words before. I am finished. More

by Parker247i
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 09, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 09, 2024

Fantastic, efficent, and professional The environment is very comfortable. While having my car serviced, I waited in the business center and made several necessary phone calls. More

by WRIGHTDANTE93
Recommend Dealer
Yes
Employees Worked With
Alicia
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Feb 09, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 09, 2024

Quick vehicle turnaround once delivered, and clear communication from dealer service representatives. Could be improved by providing an estimate of service duration based on work requested. More

by JASLIU
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
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Feb 09, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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