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Southern Ford - Service Center

Newport News, VA

4.7
1,900 Reviews

1,900 Reviews of Southern Ford - Service Center

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February 12, 2024

Service was great , excellent staff , was in and out fairly quick Friendly atmosphere More

by Kraftyc
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2024

Amazing It was absolutely an amazing experience with Jon Conway no doubt the best service lane manager in Hampton roads More

by rmuir31689
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
February 11, 2024

Quick, friendly, and informative Outstanding service with recommendations on troubleshooting certain aspects of the vehicle More

by Jn350z
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 13, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

No Was very good service, on time, No more please, okay thank you No no More

by JOHNLGRAINGER
Recommend Dealer
Yes
Feb 13, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 11, 2024

We arrived at Southern Ford from out of town without an appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford More

by christiana613
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Feb 13, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2024

Greeted by name upon arrival by Jon. Service appointment took far less time than anticipated. More

by JONATHAN.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Feb 13, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 10, 2024

As always it is easy to get in and I never have to worry about my car being taken care of. Everyone is so friendly and helpful. More

by alexusd.barbour
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Feb 13, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 10, 2024

Very nice,10/10 They were very kind, friendly. They were very kind, friendly, it was a very good experience and I am glad I bought my car there More

by rr2256963
Recommend Dealer
Yes
Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2024

Stephanie always takes care of me and my daughter when we have service appointments. She is the best service adviser I have ever had at any dealer. More

by SUFFOLKSCHATZELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 10, 2024

The service is great which is why I buy my vehicles and get service through the location. More

by cmccumber7778
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 13, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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