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1,579 Reviews of Southern Ford - Service Center
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August 08, 2020
The staff wore their masks hanging off of one ear then pulled them up as I approached-so I had to walk into their germs to hand them my key. One man actually pulled his mask off to talk to me. pulled them up as I approached-so I had to walk into their germs to hand them my key. One man actually pulled his mask off to talk to me. More
by Wearyourmasks
Employees Worked With
I think they may be good service people but someone needs to help them learn about masks. They should be worn at all times indoors., Steve Cook
August 08, 2020
Experienced a tough problem with environmental controls on my vehicle. Technicians worked hard to troubleshoot and found the problem. Works great now after more work! on my vehicle. Technicians worked hard to troubleshoot and found the problem. Works great now after more work! More
by Gray
Employees Worked With
Joseph Jensen, Steve Cook, Ciara Woods, William Rodgers
August 07, 2020
Always great service and treatment. Greeted me right away. Service appointment was started when stated and done quickly. The reason I drive from New Kent to get service. This is why I bought my truck away. Service appointment was started when stated and done quickly. The reason I drive from New Kent to get service. This is why I bought my truck from them More
by Lovitt22
Employees Worked With
Steve Cook
August 06, 2020
I have the pleasure of purchasing two lincolns from this dealer. I absolutely loved them. They have excellent customer service and the service technicians are awesome. They do an amazing job working on my dealer. I absolutely loved them. They have excellent customer service and the service technicians are awesome. They do an amazing job working on my lincoln and I couldn't be more satisfied and happy. Thank you for all that you do. More
by MamaTis
Employees Worked With
Stephanie Spangler, Cameron Oneil Womack, Joseph Wilson Jr, Daniel Cumbo, Patrick George, Lisha Cardwell, William Rodgers
August 06, 2020
Great service.. Stephanie listened and knew what I wanted and she followed through 100%. She’s one of the best service representatives I’ve ever dealt with. She’s always a pleasure to deal with. and she followed through 100%. She’s one of the best service representatives I’ve ever dealt with. She’s always a pleasure to deal with. More
by Mburns45
Employees Worked With
Stephanie Spangler
August 03, 2020
Previous experiences were good this was not. Logged car wrong and couldn't find. I was asked repeatedly am I sure I bought my vehicle in. Said washed and vacuumed did terrible job. Vacuumed one side and dr wrong and couldn't find. I was asked repeatedly am I sure I bought my vehicle in. Said washed and vacuumed did terrible job. Vacuumed one side and dried one side. I wish Stephanie was there she always ensures things are completed correctly. More
by Bresup
Employees Worked With
Not certain of name. Younger person in Justin's seat.
July 29, 2020
I was so happy to learn that Stephanie was back! She provides a wonderful service for you and is always so pleasant, professional, and kind!! As usual she did an outstanding job! provides a wonderful service for you and is always so pleasant, professional, and kind!! As usual she did an outstanding job! More
by Renztk
Employees Worked With
Accounting clerk to pay bill. She was very nice., Stephanie Spangler
July 23, 2020
My Ford service providers are kind courteous and helpful. They completed the work in a time frame that I requested. Thank you for your assistance, They completed the work in a time frame that I requested. Thank you for your assistance, More
by kvandeusen
Employees Worked With
William Rodgers
July 23, 2020
Very fast and accurate very friendly Awesome job. Great customer service found my account with no problem. Made buying a great experience hope she works next time I have to pay customer service found my account with no problem. Made buying a great experience hope she works next time I have to pay More
by longstreet1861
Employees Worked With
Ciara Woods
July 22, 2020
Poor quality control to ensure repairs are complete before returning to customer. Poor communication from service writer. Complete absence of customer care or concerns from service manager. LOTS OF ROO before returning to customer. Poor communication from service writer. Complete absence of customer care or concerns from service manager. LOTS OF ROOM TO IMPROVE!!!!! More
by dave_marrow
Employees Worked With
Steve Cook, William Rodgers
