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Southern Ford - Service Center

Newport News, VA

4.7
1,900 Reviews
Call Service Center (757) 266-4998

1,900 Reviews of Southern Ford - Service Center

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February 22, 2024

Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023. More

by cager5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC
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Feb 22, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 21, 2024

Very professional, helpful and they bend over backwards to keep you informed of what's going on with your car at different stages of service. More

by DADYSAN
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 22, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 21, 2024

Stephanie was very pleasant and informative. Also very helpful with Nav System update. Provided me with a printout of info and walked me through steps to be taken. More

by WBAUERVA
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 22, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 21, 2024

Service from scheduling to work completed has been met with courtesy and professionalism Good experience More

by JKCARVER76
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Report | Print
Feb 21, 2024 -

JKCARVER76 responded

Another great job at Southern...Thank you.

Feb 21, 2024 -

JKCARVER76 responded

Another great job. Thank you.

Feb 22, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 20, 2024

We’ve had great experience at this Ford Dealership. We have had an excellent experience with the maintenance shop More

by LSTEPP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Feb 20, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Both the service advisor and service department went above and beyond with this customer service and diagnostics of the vehicle. Thank you More

by rspano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 20, 2024

Awesome! Repaired our vehicle in 7 days vice Richmond Ford Lincoln 6-8 weeks. They've earned my loyalty for my expedition More

by Guns137
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Feb 21, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 20, 2024

Great service, I will continue to bring my vehicles in for service and inspections in the future More

by WGHARKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC
Report | Print
Feb 20, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 20, 2024

Knowledgeable, welcoming, courteous Stephanie Spangler is outstanding. She is knowledgeable and concerned. She is a wonderful representative for Southern Ford. More

by MAYERANDSUSANLEVY
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
February 15, 2024

Very good Fast service. Stephanie explained everything that needed to be done. I will get further work done later. More

by KLINK47
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 15, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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