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Southern Ford - Service Center

Newport News, VA

4.7
1,889 Reviews
Call Service Center (757) 266-4998

1,889 Reviews of Southern Ford - Service Center

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February 24, 2024

I was pretty frustrated at first, but not really with the service center itself just the fact I keep having to bring my vehicle in. So kudos to all these folks because it seems like they are dealing with con More

by dustinbrown55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
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February 23, 2024

They got me and appointment fast and got my car fix even faster. I love the communication during the whole time my car was in their hands. More

by Kayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 23, 2024

Appreciate the pick up service Keeping me updated on the status of my vehicle Delivery was easy More

by CASCHENK15
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 23, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 23, 2024

The dealership took good care of my truck and kept me informed throughout the entire process. Thanks Alicia for taking care of my vehicle. More

by KSALMON302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 22, 2024

Jon was communicative with my vehicles status and work was completed in a reasonable amount of time. More

by greg.kinsman
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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Feb 22, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 22, 2024

I'm always taken care of. Everyone treats me well up there. It's a great place. More

by DANIELLLOYD213
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 23, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 22, 2024

Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023. More

by cager5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC
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Feb 22, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 22, 2024

I have nothing negative to say they are great To work with and get the job done More

by eunicebjackson
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
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Feb 22, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 22, 2024

Stephanie is such a pleasure to work with. The techs took care of my problem and I was on my way in no time. More

by VER50RA
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 23, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 22, 2024

My experience at Southern Ford has been excellent. Stephanie keeps me informed and explains what my vehicle may need asap or in the future. Our 2018 Lincoln Navigator has been serviced here since our More

by Hillard Deborah and cedric
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 23, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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