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Southern Ford - Service Center

Newport News, VA

4.7
1,579 Reviews

1,579 Reviews of Southern Ford - Service Center

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November 03, 2020

Outstanding professional service. Speedy and quality service. I have been bringing my vehicles to Hall for several years. Always quality service and assistance when dealing with them. More

by Umfleetdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook
Nov 08, 2020 -

Southern Ford responded

Umfleetdl, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 02, 2020

Easy to communicate with. Stephanie is very helpful and made the process of having work performed on your vehicle painless. I would highly recommend. Thank you More

by LincolnMKZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Nov 08, 2020 -

Southern Ford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

October 28, 2020

Friendly, efficient caring always willing to make you comfortable and letting you know how and why and what’s going on during the visit a very good group of people all around More

by lindasroom2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Steve Cook, Ron Huey, Ted Desantis, William Rodgers, Mike Lewis, Eddie Marshall
Nov 05, 2020 -

Southern Ford responded

Linda, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

October 28, 2020

The service department has always been very professional and courteous. We have always been very satisfied with the service and the sales department. We have bought 2 vehicles from Hall and won’t hesitate More

by cnfrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Sederski, William Rodgers
Nov 05, 2020 -

Southern Ford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We look forward to your next visit! Take care!

October 26, 2020

Fast, friendly, and totally uncharacteristic of your typical car dealership. I am very glad to be be doing business with them. It is a joy. More

by greytim73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Chardea Pride
Oct 28, 2020 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 22, 2020

Appreciated the email reminder for service due and ability to make appointment that way. Was also able to include appointment for overdue state inspection. Do not appreciate being forced to use a More

by dt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Oct 26, 2020 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

October 22, 2020

William Rodgers was the nicest & most helpful guy. He is the reason we will be bringing all our trucks & cars to Hall Ford! Great Service! More

by Mmalamala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Oct 26, 2020 -

Southern Ford responded

Hi, your satisfaction is our top priority. Thank you so much for choosing Hall Ford Lincoln Newport News as your first choice for service! We hope you have a great day!

October 21, 2020

From start to finish, we had an excellent experience! Stephanie Spangler, CSR, was, as always, very attentive to detail & excellent service!! 👏🏼 Thank you so much!! 😃👍🏼 More

by Steve & Regina M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Steve and Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Have a fantastic day!

October 21, 2020

Thank you for GREAT customer service from Stephanie and Eddie!!! Always top notch!!! Thank you for going above and beyond!! Serviced and coordinated both our vehicles in one day on short notice. More

by B Gentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Eddie Marshall
Oct 26, 2020 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Until the next time we meet, take care!

October 20, 2020

Always very professional and courteous. Explains service problems thoroughly. Work is always well done and completed in a timely manner. I have not purchased a vehicle from this location but I would recomme More

by dwatts128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Oct 23, 2020 -

Southern Ford responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!

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